VIP Sales Manager

Ministry of Sound

3.8 out of 5 stars

103 Gaunt Street, London SE1

From £40,000 a year - Full-time

Job details

Here’s how the job details align with your profile.

Pay

From £40,000 a year

Job type

Full-time

Shift and schedule

Weekend availability
Night shift
Day shift

Location

103 Gaunt Street, London SE1

Benefits
Pulled from the full job description

Bereavement leave
Casual dress
Company events
Company pension
Cycle to work scheme
Discounted or free food
Employee discount

Full job description

ABOUT US:

Ministry of Sound opened in 1991 in a disused bus garage in a forgotten corner of South London. It was the first nightclub in the UK to have a 24-hour licence, didn’t serve alcohol and featured an earth-shaking sound system in a specially constructed dance box.

We went on to become the world’s largest independent record company, now with Sony, and stage giant dance events, including one for over 50,000 people at the O2 during the millennium.

We were pioneers in electronic music and have a history of taking risks, innovation, and colourful and creative marketing.

Thirty years later we opened The Ministry, a workspace run as a member’s club, in a 50,000 sq. ft Victorian warehouse in SE1.

The design is relaxed but functional with a bar, opening windows, an outside courtyard and plenty of space to sit, relax, work and socialise – everything you wouldn’t expect to find in a standard office.

There’s great home cooked F&B, a state-of-the-art gym and fitness studio with daily classes, together with a cultural and business events programme.

As a business we don’t take ourselves too seriously, like to laugh and have fun, but we have high standards, a relentless attention to detail and the continuous improvement of our product, and we work hard as a team.

We hate cliché, doing things the way others do and continuously seek to differentiate our brands and products almost as a point of pride.

BENEFITS:

Health & Wellness

Free membership at The Ministry with access to our gym, fitness classes & wellness
Health Shield: a cashback scheme for a wide range of health and wellbeing treatments
24/7 Counselling and Support Helpline
Free online GP appointments and assessments
Thrive Support app to help monitor your mental health and wellbeing
Life Assurance Scheme

Financial well-being

Staff referral scheme
Annual company bonus
Season ticket loan
Cycle to work scheme
Enhanced maternity and adoption leave

Pleasant Oddities

Free entry into sister brand events
Friends and family membership discount at The Ministry
Dog-friendly office
Free breakfast, lunch, refreshments and discount on food and drinks
My Perks: an online rewards scheme with discounts for many popular retailers

THE ROLE

As the VIP Manager at Ministry of Sound, you will be at the forefront of an exciting transformation, spearheading the launch and success of our brand new VIP Club Experience.

This re-imagined concept will redefine VIP exclusivity, breaking away from conventional club hierarchies to create an elevated yet accessible space.

With sole responsibility for filling the space on over 100 nights per year, you will combine your passion for sales, with skills for strategic partnerships to ensure the concept thrives.

From building relationships with premium brands and influencers to collaborating with businesses and concierge services, you will comfortably establish a network that attracts and retains an engaged and diverse VIP audience.

You should also lead the charge in nurturing this community, creating unforgettable experiences and providing a customer journey that impresses at every touch point, all while managing and inspiring a top-performing team.

YOU

You would preferably have experience in new launches, menu design, staff training, SOP creation, and detailed mapping of the customer journey.

You will not accept anything but high-quality service across all VIP service points, maintaining consistency and efficiency throughout.

You will lead and manage the VIP team, including waitstaff, hosts, and bartenders, to deliver exceptional service and attention to detail.

Serving as the primary contact for VIP guests, promptly addressing and resolving any issues that arise during their visit.

You will successfully drive VIP bookings by managing and expanding the VIP customer database, focusing on nurturing relationships to secure repeat bookings.

A key part of this role will be for you to follow up booking leads and develop strategies to up-sell VIP experiences and packages.

You will collaborate with the Marketing team to craft a VIP-targeted marketing plan that increases engagement and visibility.

You will be able to develop and promote special occasion packages, offering up-sell options for birthdays, anniversaries, and other celebrations.

You will track and report on VIP trends, sharing insights with management to refine service offerings, creating partnerships with local businesses, luxury hotels, restaurants and corporates to drive business.

You will confidently build a comprehensive sales plan to drive membership growth,incorporating special offers, launch events, and clear messaging around membership benefits.

Tailoring the marketing to reach the target audience effectively, emphasising the exclusive access and experiences Ministry of Sound offers.

You will create, develop and implement a member retention strategy to foster long-term loyalty and minimize attrition.

This includes offering anniversary gifts, and “member-only”quarterly events at The Ministry.

You will also conduct regular feedback activations and analyse usage patterns and engagement levels, using this data to proactively reach out to less active members with personalized offers or invitations, re-engaging them and reinforcing the value of their membership.

£40k plus commission and service charge

Remote work : No

Job Type: Full-time

Pay: From £40,000.00 per year

Additional pay: