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Wellbeing Support Worker

Watford and Three Rivers Trust
Watford
£23,500 a year - Full-time

Location

Watford

Benefits
Pulled from the full job description

  • Company pension
  • Flexitime
  • Health & wellbeing programme

Full job description

Role description

Line Manager: Assistant Manger Community Wellbeing

Place of work: Holywell Community Centre

Contract: Full time

Salary: £23,500 FTE, this includes an allowance of £500 for working unsociable hours at weekends and on bank holidays

Summary

The post-holder will be part of a team that will deliver, promote, develop and record W3RT’s range of wellbeing activities and services.

Specific responsibilities

Support Workers will need to work in some or all the following roles:

  • accepting, triaging and recording incoming referrals.
  • making outward referrals and liaising with other services and community groups.
  • making wellbeing calls and providing telephone support.
  • designing and hosting on-line wellbeing activities.
  • planning and hosting regular wellbeing clubs.
  • hosting or supporting reminiscence groups and other social or creative activities.
  • planning and delivering out-of-club activities such as walks and social events.
  • recruiting and managing volunteers and volunteers’ tasks.
  • managing and delivering a range of specific services (shopping, prescription collections,

community cars, formal befriending, etc).

  • planning and supporting occasional flagship events and celebrations.
  • soliciting feedback and carrying out surveys;
  • recording all activities in agreed systems.
  • ancillary administration, promotion, community and partnership work related to the above.

Knowledge, Skills and Behaviours

The post-holder must demonstrate and maintain the following knowledge, skills and attributes.

Knowledge

  • An understanding of the problems and issues faced by older and/or vulnerable people and carers

especially in relation to health and social care

  • A good working knowledge of our local community
  • Knowledge of particular needs around eg carers, loneliness, mental health, poverty, protected

groups, ex-service personnel

  • An excellent understanding of good service
  • An excellent understanding of professional boundaries
  • An understanding and awareness of risk assessments and safeguarding
  • A keen understanding of privacy, data protection, data consent and GDPR
  • An excellent understanding of referral processes and the range of local services and activities
  • A good understanding of the barriers that those in need might face in accessing support
  • A high level of competency in ICT including all systems used by the service
  • A working knowledge of volunteering good practice
  • A good understanding of the discipline needed to secure good quality data

Skills

  • Excellent listening skills
  • Able to establish trust with people from all backgrounds
  • Able to put people at ease and feel more confident
  • Able to support people to be more aware of risks and take better decisions
  • Able to work with vulnerable people to identify need and make effective referrals
  • Able to host group discussions and encourage people to contribute
  • Able to work with individuals to identify key and agree action plans / referrals
  • Can put individuals at the heart of delivery
  • Ability to empower and develop volunteers to achieve better results
  • Able to record all activities accurately, correctly and consistently and in a timely fashion
  • Excellent administration and multi-tasking skills.
  • The ability to work to deadlines and manage competing priorities effectively.

W3RT Behaviours

All W3RT staff are expected to consistently display the following behaviours.

Teamwork

  • Remember you are a valued part of W3RT’s team – be proud of your role and of the trust.
  • Ask for support, guidance and training where needed – and wherever possible, offer the same when requested of you.

Integrity

  • Be transparent and avoid any direct or indirect conflicts of interest or loyalty.
  • Work to complete any project or commission you have agreed to undertake.

Inclusion

  • Be welcoming and supportive to all parts of our community, respecting everyone as a fellow human individual with their own beliefs, values, preferences and independence.
  • Respect the wellbeing, dignity and privacy of our service users – ensure vulnerable people are supported and share any concerns about their wellbeing.

Innovation

  • Continuously improve your skills and share and apply your learning.
  • Contribute to discussions to ensure that W3RT’s activities, programmes and services are the best possible.

Impact

  • Listen and ensure our services are personalised to deliver the best possible outcomes for everyone.
  • Record your work accurately to help us improve services and demonstrate our impact.

Job Type: Full-time

Salary: £23,500.00 per year

Benefits:

  • Company pension
  • Flexitime
  • Health & wellbeing programme

Day range:

  • Monday to Friday

Shift:

  • Day shift

Ability to commute/relocate:

  • Watford: reliably commute or plan to relocate before starting work (required)

Work Location: In person