WordPress Support Team - Perfect Step-up Role - Working from Home; South West-Based
Full job description
Welcome to realityhouse. We’re a Bath based agency that produces brand identities, websites, videos and commercial campaigns, typically for law, accountancy and tech firms. Our creative is designed to upset the monotony of the average day and get people talking about our clients - take a look at http://www.realityhouse.co.uk
So what do we actually want you to do?
This support role is all about ensuring our clients feel loved; that when they get stuck with their WordPress website, you will have the answer, will get the answer or at least will make them feel you care about the problem while you search Google for a possible answer.
You’ll be using the Zendesk ticketing system and will support websites like these - https://collyerbristow.com/, https://www.alliotts.com/ and https://www.greenwoods.co.uk/.
Your hard skills
At the heart of this role is WordPress – we expect you to have a knowledge of:
- How to use WordPress as an Admin User
- A good understanding of Wordpress and Plugin Updates and how to manage them
- Ideally some programming skills in HTML/CSS
- Ideally basic server configuration, technical website standards (e.g. 301s, domain handling, etc)
If you have worked with Analytics/Search Console, cPanel or email marketing systems then so much the better.
Your soft skills
This is a support role, so while understanding systems is important, you must also be able to reassure and engage with some very busy clients who are under pressure to ‘just make it work’.
You must be persuasive, responsive and very resilient. Written/email, video and telephone comms are at the very heart of this role.
So why choose us? Fast growing agency, interesting work and the potential to grow and develop your skills. Plus we offer:
- £22.5k to £27k
- Working from home (or anywhere else you fancy)
- Workplace pension scheme
- 25-days holiday plus bank holidays
- Personal development plan
- Subsidised green energy plan
- Working from home tax breaks
A quick word on location. The team members are all within an hour of Bath or Bristol. We will expect you to be close enough to meet up with us on a regular basis.
Think it's for you? Great, then please send a letter telling us why we should employ you - try and avoid using the usual "I'm passionate about this" nonsense; just be honest. And attach your CV.
PREVIOUS CANDIDATES NEED NOT RE-APPLY
NO AGENCIES PLEASE
Job Types: Full-time, Permanent
- Additional leave
- Casual dress
- Company pension
- Work from home
- Monday to Friday
- Customer Support: 1 year (required)
- WordPress Maintenance: 1 year (required)
- United Kingdom (required)
Work Location: Remote
Application deadline: 19/02/2024
Reference ID: CS-2022-02