key holder jobs

We’re VIVID! – We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!

We’re looking for skilled Multi-Trade Operatives to join our dedicated Repairs Team in North Hampshire. Based out of our Basingstoke office, you’ll be working across North Hampshire and surrounding areas. This is a full time, permanent role, working 39 hours per week delivering high-quality repairs and maintenance works across our social housing properties.

You’ll participate in the emergency on-call rota as required.

On top of the competitive salary, you can benefit from:

• 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
• Use of a company van & fuel card for your work travel
• A productivity-related bonus scheme to enhance your take-home
• Uniform and PPE provided
• A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
• Life assurance paid at x 3 annual salary
• Private medical insurance
• Health care cash plan called Medicash
• Enhanced pay for maternity, paternity, adoption and shared parental leave
• Access to counselling, legal and financial information
• Electric car scheme
Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes

Here’s the facts about the role:

As a multi-trade operative, you’ll carry out a variety of repairs to our occupied properties. Using your specialist skills, expertise and initiative to carry out your job to a high standard. You’ll attend all jobs as arranged with the customer, making sure jobs are completed ‘right first time’.

This role will involve some light admin duties and the use of an electronic handheld device.

Key Responsibilities will include:

Delivering multi-trade tasks such as:

• Carpentry - doors, skirting, architraves, locks, windows, kitchen units
• Plumbing - tap replacements, unblocking sinks, WC repairs, leak detection
• Plastering & Making Good - patch repairs to walls and ceilings
• Tiling & Decorating - restoring finishes to a high standard
• General Maintenance - fencing, gates, flooring, minor roofing, external repairs

• Use handheld devices to manage job tickets and update progress
• Ensure compliance with health & safety legislation and building regulations
• Maintain professional communication with customers and colleagues
• Manage van stock, tools, and materials effectively
• Participate in emergency call-out rota when required

The multi-trade operative will be qualified to City & Guilds NVQ level 2 or equivalent in a trade discipline (we’ll also take your experience into consideration). You’ll have proven experience in a multi-trade or general maintenance role and be competent in at least two core trades (e.g. plumbing, carpentry, plastering, painting).

You’ll have strong customer service skills, and experience working in occupied homes with professionalism. Adherence to safety and safeguarding policies is essential.

We do our best to make reasonable adjustments wherever possible. However, due to the nature of this position, the job holder must be capable of:

• Working at heights
• Manual handling and lifting heavy and bulky items
• A high degree of mobility, which will include walking/lifting/loading and unloading vehicles

A full, clean current driving licence (held for at least 1 year) is needed so you can drive one of our vans when necessary. Offers are subject to satisfactory driving licence checks and DBS check

We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we’re here to help with that and more.

Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they’re easy to use and access by our customers.

We’re addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We’re the sixth largest developer of new homes amongst housing associations in England, having built over 1,500 last year.

This is summed up in our vision “More homes, bright futures”.