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About Us

Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.
Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we’re proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.

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Trustpilot ¦ Glassdoor

About the role:

In this role, you’ll assess and manage large loss building insurance claims, preparing accurate scopes of work and controlling reinstatement costs. You’ll also support our surveyors, contractors and customer service teams, providing technical guidance to ensure fair outcomes for our policyholders.

Key Responsibilities:

• Attend policy holder addresses to conduct claim assessments including validity of the claim quantum of the loss.
• Arrange and attend site visits as and when required.
• Evaluate customer building claims for validity and quantum using Surveyor reports and/or other relevant information including Policy and/or Claims Handling Guidance.
• Communicate outcomes including declines directly to the policyholder or other pre-approved person providing clear and well communicated reasons.
• Maintain first stage support to the Trinity Customer Services teams on FOS complaints including the preparation and delivery of reports detailing the technical decision where required.
• Identify cases with high potential for cost savings or repudiation and arrange for a Surveyor site visit.

Key Requirements:

We want someone who is driven and customer-focused. The ideal candidate will have:

• A minimum of 5 years’ experience in construction or trade background is essential.
• A minimum of 3 years estimating/surveying experience within insurance is highly desirable.
• Experience of Xactware or other estimating software is desirable.
• Qualifications in surveying such as HNC or MCIOB area desirable

In return, we can offer you:

Basic Salary of £40,000 - £45,000 (DOE) + car allowance. As well as market leading benefits.

• 25 days Annual leave plus statutory holidays
• Discretionary performance related bonus

Just some of the great benefits we offer:

• Life insurance cover
• Enhanced company pension scheme
• Employee of the month & employee of the year awards
• Refer a Friend scheme
• An extra day’s holiday for your birthday
• Paid volunteering/charity day a year

If you're proactive, customer-focused, and thrive in a fast-paced environment, apply today to join our dynamic team!

Application deadline: this position will remain open until we have found the right person for the job.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.

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