kpi recruiting jobs

About The Role

Deputy Operations Manager

Hours per week: 40 hours per week, 5 out of 7 days

Location: N.Ireland

Salary: £32,000 - £40000pa

Benefits: Car Allowance, Company Phone, Company Laptop, Fuel Expense

The Customer

• To develop and build credible customer relationships, ensuring professional management and delivery of services to our clients.
• To understand and respond to the needs of our client on site effectively and efficiently.
• To monitor the performance of all services provided on site, investigate any service failures and agree corrective actions with all relevant parties.
• To ensure sufficient materials and equipment are on site in a timely fashion to support the site cleaning specification.
• Deputise for Operations Manager – may include approval of Purchase Order’s & TVR

The Market

• To pro-actively manage contract retention, ensuring client requirements are met and appropriate relationships are built. In line with KPI targets.

The Employees

• To help manage a team of Regional Supervisors and support the overall efficient operations of client contracts.
• To ensure we employ the right people with the right skills at the right time.
• To manage and monitor employees on site, including performance, disciplinary and training with the support of area supervisor.
• To ensure all employees are trained to specified training requirements and identify and action training requirements in conjunction with the Compliance Co-ordinator..
• To manage all employee relations issues in line with the Company policies and procedures and in conjunction with the Operations Manager & HR Department.
• To manage and co-ordinate payroll for employees who fall within your remit.
• To manage absenteeism for both short and long term absences which affect service delivery, ensuring processes are followed to minimise costs.

Reporting

• To provide regular, timely and accurate updates to the Management team as required.
• To manage and maintain budgets to achieve KPI targets.
• To make sure you meet the legal, company and client regulations for fire, health, safety and environment, including reporting requirements.
• To regularly review service standards and identify and report potential efficiencies to the contract.

Skills & Experience required

• Demonstrable track record (at least 2 years) in a supervisory/ management role within the support services industry;
• Knowledge of delivering operational excellence across a multi-site environment;
• Proven ability to plan and manage operational process for maximum productivity;
• Ability to develop and maintain strong client relationships;
• Strong working knowledge of industry regulations and legislative guidelines;
• Ability to remove barriers and drive innovation

About Us

Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.

We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognise their successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.

Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected. We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.