library support assistant jobs
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- Serco PlcUttoxeter ST14 8XR
- Employee assistance programme
- Company pension
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- Midlothian CouncilEdinburgh EH22 1QL
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View similar jobs with this employerCity of Edinburgh CouncilEdinburgh EH13 9LY- Pay rise
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View similar jobs with this employerCity of Peterborough AcademyPeterborough PE1 5LQ- Annual leave
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- High Life HighlandInverness
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- Cheshire West and Chester CouncilCrewe
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- The Bedford College GroupKettering
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Job Post Details
This job has expired on Indeed
Reasons could include: the employer is not accepting applications, is not actively hiring, or is reviewing applicationsLIS Customer Services Assistant x 2 - job post
3.83.8 out of 5 stars
Parkgate Road, Chester
£24,685 - £25,804 a year - Permanent, Part-time
Location
Parkgate Road, Chester
Full job description
LIS Customer Services Assistant x 2
LIS Customer Services Assistant x 2 (18.5 hours per week)
Customer Services Assistant – Learning and Information Services (LIS), Marriss House, Birkenhead
Learning and Information Services (LIS) is seeking 2 proactive and customer-focused individuals to join our team. This team operates across multiple front-line service desks and supports a wide range of service channels including library operations, telephone, email, and live chat.
Key Responsibilities
- Deliver outstanding customer service to students, staff, and external visitors.
- Support the teaching, learning, and administrative functions of the university.
- Operate across LIS’s diverse service portfolio, which includes Library, IT, and Digital services.
- Assist with troubleshooting and resolving queries via service/helpdesk ticketing systems.
- Contribute to the smooth running of service desks and back-office operations.
About You
- Exceptional communication and interpersonal skills.
- Confident and adaptable, with a strong aptitude for IT systems and digital tools.
- Proven ability to work effectively within a team environment.
- Experience in a customer-facing role, ideally within an educational or service-focused setting.
- Exposure to troubleshooting and service desk/ticketing systems is highly desirable.
Qualifications
- Educated to A Level standard (or equivalent).
- Recent experience in a similar customer service environment.
Department/Division
Libraries
Location
Marriss House
Salary
£24,685 to £25,804
Post Type
Part Time
Hours per Week
18.5
Contract Type:
Permanent
Closing Date
23.59 hours GMT on Sunday 11 January 2026
Reference
1802-25
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