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    • Keep guests smiling and safe.
    • As a Lifeguard in our Subtropical Swimming Paradise, you'll help create a safe and welcoming experience for every guest.
  • View similar jobs with this employer
    • Discount on food and drinks.
    • Discounts on Swimming, Tennis Lessons, and Personal Training.
    • Access to our Benefits Suite.
  • View similar jobs with this employer
    • Discount on food and drinks.
    • Discounts on Swimming, Tennis Lessons, and Personal Training.
    • Access to our Benefits Suite.
  • View similar jobs with this employer
    • Discount on food and drinks.
    • Discounts on Swimming, Tennis Lessons, and Personal Training.
    • Access to our Benefits Suite.
    • Your main responsibilities will include supervising the swimming pool and ensuring the safety and wellbeing of all guests.
    • Act as the main lifeguard during swimming sessions, maintaining poolside safety and responding effectively to emergencies.
    • Required Certifications/Licensures:(A current lifeguard certification from a recognised organisation is required (e.g., NPLQ).).
    • Free gym membership with a plus one and children under 16, plus 2 discounted memberships for family members or friends.
    • Discount on retail and café products.
    • At The Laboratory Spa & Health Club, our members expect exceptional standards, from the moment they walk through our doors.
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    • Discount on food and drinks.
    • Discounts on Swimming, Tennis Lessons, and Personal Training.
    • Access to our Benefits Suite.
    • Hours -* Part-time and Full-time - (7.5 - 35.75 hours per week).
    • Deliver an exceptional experience for every customer, ensuring a safe and welcoming environment…
    • NPLQ Lifeguard certification covering 3m depth required.
    • Committed to safeguarding and wellbeing of participants.
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    • From lifeguarding our pools to maintaining cleanliness standards and assisting with equipment setup, you'll deliver exceptional customer service every day!
    • Carry out lifeguard duties on poolside on a rota basis.
    • Various shifts available, including weekends*.
    • £9.99 per hour (under 18).
    • £10.85 per hour (under 21).
    • The ideal candidate will be passionate about customer care and committed to achieving the highest standards of cleanliness, maintenance and safety.

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Job Post Details

Duty Officer - Full Time - Guildford Spectrum
Guildford GU1 1UP
Up to £28,155 a year
Full-time

Job details

Up to £28,155 a year
Employee discount, Company pension, Car scheme
Full-time
Guildford GU1 1UP

Full job description

Join the Energy at Freedom Leisure – Do Good Feel Good!

At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference.

As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone - because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired.

If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.

We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together.

We are looking for a Duty Officer, to join our friendly and professional team. Working with the Pools Manager & Pools Operations Manager as well as Duty Managers, ensuring performance potential is optimised and all work is carried out to the highest standard and leading the team of Lifeguards at the busy leisure pool.

You will be responsible as a Duty Officer for the day to day running of the leisure centre to the highest standard and will be offered the full opportunity to develop all the skills required for a Duty Manager. We are looking for someone who has excellent communication skills, and ideally has experience of working in a leisure environment, but more importantly, someone who has passion and drive, and is able to think on their feet, keep calm under pressure and able to deal with people from all walks of life.

You will be responsible for the operational management and supervision of the pool facility during your shift. This includes opening/closing procedures, pool tests, ensuring health & safety compliance, supervising staff (Lifeguards) managing customer service, cleaning, rigging/derigging of sports equipment and assisting with incidents as required. You will be working in a Team of Duty Officers to provide the best possible service to our customers and lead the team in day to day tasks.

We want our employees and customer to have the best experience possible, so if you are looking to progress your career, then we want to hear from you.

In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

Hours: 40 hours per week, Monday - Sunday (rota basis)

Requirements

  • RLSS National Pool Lifeguard Qualification desirable however training can be provided.
  • To actively manage and develop and motivate a team of operational staff.
  • To be responsible for the day to day duty management and running of the leisure centre to the highest standard.
  • To contribute to and understand the business and budgetary performance of the centre.
  • To be a proactive member of the leisure centre team.
  • A passion for the industry demonstrated through continuous professional development.
  • Experience of problem solving, customer service and staff management.
  • Experience working in a Duty Management or similar role.
  • To be able to work flexibly with a level of autonomy and decision making confidence.
  • Able to think on your feet and respond to variable demands.

Benefits

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

  • My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
  • Discounted Staff membership (including family members)
  • Incremental holidays
  • Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
  • Company pension
  • Various insurance and saving schemes
  • Financial advice
  • Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only)
  • All this as well as fully funded training and career progression opportunities in a team working environment

Closing date: 5th January 2026

Salary: up to £28,155 per annum

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