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Customer Support Administrator (Processor) - job post

Bright Money Group
105 reviews
Manchester SK4
£27,000 - £35,000 a year - Full-time

Job details

Here’s how the job details align with your profile.

Pay

  • £27,000 - £35,000 a year

Job type

  • Full-time

Location

Manchester SK4

Benefits
Pulled from the full job description

  • Company events

Full job description

To £27,000 (basic salary) With the expected year 1 earnings of £32,000 - £35,000 OTE based on hitting achievable processing targets

Benefits of working for Us:
  • Great basic salary and industry leading UNCAPPED commission structure
  • Career progression opportunities
  • Regular office incentives
  • Company Events
  • 28 days holiday plus one additional day accrued for each year you’re with us.
  • Time off on your birthday
  • Fun and friendly company culture
  • Full training and ongoing support in your development
About Us:

Bright Money Group is a fast-growing fintech financial solutions organisation, which is the umbrella brand for CarLoans UK.

CarLoans UK are a motor finance broker, who are leading the motor finance industry - by being the top car finance broker in the UK to offer fair, honest advice to all consumers.

Our mission is to help dealers and consumers by constructing a panel of lending specialists and customer service experts dedicated to delivering the best possible experience.

Your role as Processing Executive:

In this Processing Executive role, you’ll be working with customers who have purchased a vehicle using Carloans UK as their funding partner, You are responsible for supporting the customers, lenders and dealerships following a sale ensuring the end process runs quickly and without problems.

You will have a strong attention to detail and be able to carry a busy workload for which you will be compensated in commission for every deal you process.

You will be speaking to lenders, dealers and customers on a daily basis so excellent communication both written and verbal is essential.

You don't need experience within this field as our training provides all the product and systems knowledge you’ll need to advise customers confidently.

Your responsibilities will include:
  • Liaise with finance providers and dealers to ensure a fast turnaround on applications
  • Completion of accurate paperwork and documentation to fulfil lenders standards, ensuring a positive outcome for all parties
  • Managing your own time and workload
  • Meet all key touchpoints with customers and provide a high level of customer service
  • Working to targets in a fast paced environment, Achieve personal weekly and monthly targets defined by your team manager
  • Take customer calls and handle queries
  • Prevent and minimise the risk of fraud and financial loss to Car Loans UK
  • Adhere to anti-money laundering laws and FCA legislation
Have you got what it takes?
  • Minimum 2 years experience within a fast paced processing role
  • The ability to work under pressure at times and prioritise workload
  • Excellent written and verbal communication skills
  • Excellent attention to detail
  • Great team player who enjoys supporting your colleagues
Candidates with experience of or job titles of Payout administrator, Office administrator, Customer Service executive, Processing executive, Underwriter, will also be considered
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