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    • Resolve logistics issues, delays and discrepancies.
    • Negotiate logistical costs and support logistics cost‑optimisation initiatives.
    • You're the key point of contact for shipping logistics, ensuring everything runs smoothly and materials arrive on time.
    • Contract Type: *Permanent, Full-Time.
    • Set the logistics strategy:* Lead the medium and long term direction for the logistics operation, aligning fleet, people, systems and service performance with…
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    • Annual company events such as summer and Christmas parties.
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    • Produce and maintain ALL required logistics asset registers.
    • Other business support as required.
    • Prepare logistic quotations by obtaining freight costs.
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    • Experience in a manufacturing, automotive, engineering, logistics, planning or material control environment.
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    • £34,650 plus £4500 night shift premium.
    • 20% M&S discount on most things from furniture, fashion and food.
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    • The job title Waste Logistics and Administration Manager that is to take on the day to day running of our liquid waste side of the company.
    • Previous experience in operations or logistics supervision.
    • £36,000 Full-Time Belfast (BT6).
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    • 5 years of checkable history.
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Job Post Details

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Head of Supply Chain & Customer Services - job post

MILE
4.2 out of 5 stars
London•Remote
Full-time

Full job description

Logistics Strategy & Operations Management:

  • Oversee the entire logistics function, including both inbound and outbound supply chains.
  • Oversee 3PL & in house warehouse operations
  • Lead seasonal planning and major events such as Black Friday, Thanksgiving, Christmas etc.
  • Oversee the logistic elements of marketplace onboarding.
  • Provide strategic oversight of warehouse management and the 3PL partner relationships.
  • Negotiate and manage shipping rates with carriers, ensuring competitive pricing and service excellence.
  • Lead escalations with customer service teams, identifying root causes and collaborating with tech teams for solutions.

Team Leadership & Development:

  • Lead and develop a high-performance logistics and customer service team, including training, performance reviews, and team alignment with business objectives.
  • Oversee logistics staff in both warehouse and customer service operations.
  • Drive process improvements in areas like stock synchronisation, packaging, and vendor management.

Vendor & Supplier Management:

  • Maintain strong relationships with key logistics vendors, carriers, and 3PLs.
  • Conduct regular performance reviews and ensure contractual compliance.
  • Oversee the onboarding and performance management of new logistics suppliers.

Operational Excellence:

  • Identify opportunities for continuous improvement in logistics processes and systems.
  • Collaborate with external partners (e.g., external suppliers, design teams) to streamline logistics operations.
  • Ensure smooth coordination of urgent and same-day outbound shipments, and maintain high customer satisfaction.

Customer Service Support:

  • Work closely with the customer service team to address delivery-related escalations.
  • Conduct root cause analysis of delivery issues and collaborate with other teams (tech, logistics) to resolve them effectively.
  • Ensure that customer-facing delivery information, lead times, and shipping costs are accurate and up-to-date.

Requirements

  • 7+ years of experience in logistics and supply chain management, with at least 3 years in a leadership role.
  • Strong understanding of fashion, e-commerce, and supply chain operations.
  • Proven leadership skills, including experience managing cross-functional teams.
  • Excellent negotiation, communication, and problem-solving abilities.
  • Familiarity with logistics management systems (PVX) and shipping platforms (DHL, UPS, Aftership).
  • Experience in start-up / scale up organisations highly advantageous
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