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Job Post Details

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People Manager - South West & South Coast West - job post

Marks & Spencer
3.7 out of 5 stars
Marsh Lane, Hayle TR27
Permanent, Full-time

Location

Marsh Lane, Hayle TR27

Benefits

Pulled from the full job description

  • Employee discount
  • Company pension

Full job description

In Store
Multiple Locations
View all locations

Hayle | Isle Of Wight | Southampton | Exeter

Contract type
Permanent
Position type
Full Time
Salary
Competitive + Benefits
Closing date: 19th December 2025

How We Hire

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.


About the role

This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.

Summary
Ready to make a real impact on the colleague experience? Join our dynamic People team and help bring our people plan to life.

In this fast-paced, purpose-driven role, you’ll be at the heart of creating brilliant moments for our colleagues, from driving talent development and performance to delivering seamless people processes across our stores. If you're passionate about people, thrive on collaboration, and love turning strategy into action, this is your chance to shape the future of our teams and make every colleague feel supported, empowered, and inspired.

This role requires regular travel across the region(s) and to be on site in our stores 5 days per week. This role will be covering Cornwall, Devon, Somerset, Dorset, Hampshire parts of Wiltshire and the Isle of Wight areas.

Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.
All the details

What You’ll Do:

  • Talent Development & Succession Planning: Lead Team Manager resourcing across the region and support career progression through targeted programmes like Stepping into Team/Store Manager, ensuring a strong pipeline of future leaders.
  • Assessment & Onboarding Excellence: Coordinate assessment processes for internal and external Team Managers including early career colleagues.
  • Performance & Engagement Support: Partner with store teams and regional leaders to drive high standards in key people practices such as performance management and colleague engagement.
  • Operational Delivery & Change Management: Drive people-related activities for store openings, closures, and transformation activity, while ensuring accurate execution of HR processes and systems.
  • Data-Driven Insights & Coaching: Analyse people data to identify opportunities, mentor leaders, and promote compliance with tools like MyHR and People Hub to enhance store performance.

Key Relationships that will help you to succeed in this role are:

  • Regional People Partner
  • Regional Learning Partners
  • Regional Manager
  • Store Management Teams

Who you are:

  • Proven experience in a people management role within the retail industry.
  • Strong ability to manage assessment and recruitment processes.
  • Outstanding skills in talent development and performance management.
  • Flawless execution of people processes with a focus on accuracy and compliance.
  • Ability to analyse data and provide actionable insights.
  • Excellent communication and collaboration skills.

What’s in it for you:

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

  • 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
  • Competitive holiday allowance with the option to buy more
  • Discretionary bonus schemes linked to your performance and ours
  • Strong pension and life assurance to help plan for the future
  • Tailored induction and training to support your development from day one
  • Exclusive perks and savings through our M&S Choices portal
  • Market-leading family policies, including parental, adoption and neonatal leave
  • 24/7 wellbeing support, including virtual GP access and mental health services
  • One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome:

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Are you ready for it? Take Your Marks and apply today.

#LI-Onsite


Our Support

Mentorship

It’s important to us that our new colleagues feel supported in their roles and can learn from each other. That’s why we offer mentorship through our buddy system.

Flexible working

We’re a 24/7 business and our working patterns adapt to our customers’ needs. Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it’s in the best interests of everyone.


Benefits

Wellbeing hub

Get access to resources to support your wellbeing, including a free virtual GP service.


Colleague Networks

We want you to feel supported, no matter what.

Forces Community Network

Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.

Family & Carers Network

A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.

Health and Wellbeing Network

Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.

LGBTQ+ Network

Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.

Gender Equality Network

Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.

Menopause Network

Initiating and encouraging open conversations about menopause by offering support and sharing experiences.

Cancer Network

Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.

Culture and Heritage Network

Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.


How to Apply

Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.

Send us your application

Fill in our short application form and hit submit.

Online assessment

We’ll invite you to take part in an online assessment. This could be before or after your interview.

In-person assessment centre

We’ll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you’ve applied to.

Decision

After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.

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