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We’re looking for a highly organised, commercially minded Ecommerce Operations Executive to join our team and play a key role in the day to day running and growth of our Crafter's Companion websites within the creative craft world.

This is a hands on role where no two days are quite the same. You’ll make sure our websites are running smoothly, products and content are accurate and engaging, customer orders are processed efficiently, and any issues are spotted and resolved quickly.

Working closely with our e-commerce, marketing, customer service and digital TV teams, you’ll help bring campaigns, product launches and trading activity to life online. You’ll play an important role in making sure our customers have a brilliant experience, while helping us deliver strong commercial performance across our digital channels.

If you’re organised, commercially aware, love getting stuck in and want to work in a creative, fast moving craft business, we’d love to hear from you.

Key duties:

• Support the day to day management of the websites using Shopify, including the set up and maintenance of products.
• Ensure products, pricing, promotions, stock availability and product information are accurate and up to date.
• Maintain accurate product catalogues, categories, collections and website navigation.
• Support promotional campaigns, seasonal activity and key trading events, ensuring all website activity is set up accurately and delivered on time.
• Support the build and maintenance of landing pages in Shopify, working from briefs and ensuring content is delivered accurately and efficiently.
• Carry out regular website checks to identify errors, broken links, outdated information or issues with the customer journey, escalating technical issues where required.
• Support the smooth delivery of our digital TV channel, Crafter's TV, and broadcast activity across e-commerce, ensuring products, pricing, promotions and content are accurate, live and commercially ready.
• Complete pre, during and post broadcast website checks, including pricing updates, product availability, links and last minute changes, resolving or escalating issues quickly.
• Monitor stock availability and work with relevant teams to identify and address potential stock or fulfilment issues.
• Work closely with Customer Service to resolve e-commerce queries, identify recurring issues and help improve the customer experience.
• Support the improvement of e-commerce processes, helping to reduce errors and implement new tools, systems and ways of working.

Essential Skills & Experience

• Confident using Shopify, with hands on experience managing products, collections, pages, blogs and third party apps.
• Well organised and detail focused, with the ability to manage a variety of tasks accurately and keep things moving in a fast paced e-commerce environment.
• A friendly, collaborative team player who is happy to get stuck in, support colleagues and turn their hand to a wide range of tasks.
• Commercially aware, with an understanding of the importance of getting product, pricing and website information right and making sure customers have a great online experience.

Desirable Experience

• Experience working with other e-commerce platforms, such as Magento, WooCommerce or similar.
• Experience in retail, FMCG, fashion, consumer goods or another high volume ecommerce environment.

Contract: 3 month fixed term, with the potential to become a permanent position.

This role will initially be offered on a 3 month contract to support the team through our peak trading period. Subject to business needs and the right fit, there is the potential for the role to become permanent following the initial contract.

Pay: From £12.71 per hour

Expected hours: 37.5 per week

Benefits:

• Employee discount
• Free parking
• On-site parking

Application question(s):

• This is a hybrid position, with an expectation to work from our Head Office for around 4 days per week. Are you comfortable with this working arrangement?

Experience:

• Shopify: 1 year (required)

Work Location: Hybrid remote in Newton Aycliffe DL5 6DR