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Job Post Details

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Managing Director (No1 Lounges JV with Airport Dimensions & Swissport) - job post

Collinson
3.6 out of 5 stars
London SE1 2AQ•Hybrid work

Location

London SE1 2AQ•Hybrid work

Full job description

No1 Lounges is a leading airport hospitality provider in the United Kingdom, operating a network of premium airport lounges through a joint venture between Airport Dimensions and Swissport. The brand portfolio includes No1 Lounges, Clubrooms, and My Lounge, offering tailored propositions for different passenger needs, from all-inclusive premium dining to relaxed, pay-as-you-go experiences. No1 Lounges welcomes millions of travellers each year across major UK airports, combining excellent service, quality food and beverage, and comfortable spaces that enhance the airport journey. As a joint venture, No1 Lounges brings together Swissport’s operational expertise with Airport Dimensions’ global brand and commercial capabilities to create a customer-centric and commercially sustainable proposition.

The Managing Director leads the No1 Lounges Joint Venture, driving strategic, operational, and financial performance across all UK lounges. This role carries full P&L accountability and is responsible for delivering growth, operational excellence, and a world-class guest experience.

Key Focus Areas

Leadership & Strategy

  • Lead overall strategy, operations, and financial outcomes across the JV.

  • Partner with shareholders and the JV Board to align goals and deliver sustainable growth.

  • Build a high-performing, people-first culture that promotes accountability, development, and inclusion.

Operational Excellence

  • Optimize lounge operations to maximize commercial performance while ensuring outstanding guest experiences.

  • Oversee compliance with all regulatory, airport, and shareholder requirements.

  • Maintain consistent service standards, embedding continuous improvement through guest feedback and operational KPIs.

Financial Performance

  • Manage full P&L, budgets, and forecasts to achieve revenue and margin targets.

  • Ensure robust financial governance, reporting, and covenant compliance.

  • Lead transformation and digital initiatives that strengthen scalability and transparency.

Customer Experience & Innovation

  • Champion service excellence, ensuring No1 Lounges sets the benchmark for hospitality quality and innovation.

  • Develop new digital and technology-led solutions to enhance guest engagement and improve efficiencies.

  • Build strategic partnerships with airports, airlines, and corporate clients to expand and strengthen the JV portfolio.

Asset & Commercial Management

  • Maximize asset performance through ongoing review, reinvestment, and repositioning.

  • Manage relationships with airport landlords, identifying opportunities for portfolio growth and renewal.

  • Lead capital investment cases and business transformation programmes aligned with shareholder priorities.

Required Experience

  • Senior leadership background in aviation, hospitality, or travel.

  • Proven P&L ownership with experience managing large-scale operations (£40m+ budgets).

  • Board-level or JV leadership experience with multi-stakeholder alignment.

  • Strong people leadership, financial acumen, and stakeholder engagement skills.

  • Track record of driving operational transformation and service innovation.

Personal Qualities

The ideal candidate is a strategic, commercially astute leader who blends vision with operational rigour. They inspire teams, build lasting relationships, and deliver exceptional results in dynamic, multi-stakeholder environments. With a focus on innovation, inclusion, and guest experience, they position No1 Lounges as the UK’s leading airport hospitality brand.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup.com

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