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Job Post Details

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Client Services Team Leader - job post

Tmgroup
4.3 out of 5 stars
Swindon SN5 7XZ•Hybrid work
£30,000 - £33,000 a year - Full-time

Location

Swindon SN5 7XZ•Hybrid work

Benefits

Pulled from the full job description

  • Free parking
  • Company pension
  • Work from home
  • On-site parking

Full job description

Client Services Team Leader
Location: Swindon, Hybrid - Office based 4 days/WFH 1
Salary: £30,000 – £33,000 + full benefits

At tmGroup, we’re making conveyancing smarter, simpler, and faster with our award-winning technology.

We’re looking for a Client Services Team Leader to supervise and support our Client Services team, ensuring cases progress smoothly, service levels are met, and clients receive exceptional support. This is a hands-on, supervisory role, reporting to the Client Services Manager.

What you’ll be doing:

  • Lead, support and empower a team of Client Advisors and a Client Specialist to deliver KPIs and SLAs, guiding day-to-day workflows and helping resolve queries or complex cases.
  • Coach, mentor, and provide feedback to team members to help them develop their skills and meet performance targets.
  • Monitor team performance metrics (KPIs, SLAs, case turnaround) and provide timely updates to the Client Services Manager.
  • Ensure daily phone availability, email responses, and task completion meet agreed service standards.
  • Act as the subject matter expert for the team – providing guidance on complex cases, complaints, and escalations.
  • Conduct daily huddles, one-to-ones, and performance reviews to maintain team focus and engagement.
  • Oversee and support quality assurance by checking cases, processes, and communications for accuracy and compliance.
  • Promote a collaborative, solutions-focused culture within the team and across the business.

What we’re looking for:

  • Previous experience in a supervisory or team leadership role, ideally in a client services or customer-facing environment.
  • Strong coaching, mentoring, and people-support skills.
  • Organised, process-focused, and able to prioritise tasks effectively.
  • Excellent communicator, confident liaising with both team members and senior colleagues.
  • Analytical and detail-oriented, able to monitor metrics and spot trends for improvement.
  • Experience with case management systems, CRM, or office software.
  • Knowledge of conveyancing is a bonus but not essential.

What we offer:

  • Competitive salary + company bonus and full benefits
  • 25 days holiday (increasing with service), private health, pension, life assurance
  • Flexible benefits covering financial, wellness, legal, and medical support
  • Free on-site parking, drinks, fruit and breakfast
  • Opportunity to develop your supervisory skills, make an impact on client service, and grow within a supportive, innovative business

About us

tmGroup is a leading UK provider of property searches and technology for conveyancing professionals. With over 20 years’ experience and Private Equity–backed growth, we’re committed to making property transactions faster, easier, and more transparent.

We’re proud to be an equal opportunities employer and are committed to creating an inclusive and diverse workplace where everyone feels valued and supported. We welcome applications from all backgrounds and do not discriminate on the basis of age, disability, gender identity or expression, race, religion or belief, sex, sexual orientation, or any other protected characteristic.

If you’re passionate about delivering excellent client service, supporting a busy team, and improving workflows, we want to hear from you - apply today.

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