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    • Have previous night porter, security or hospitality experience preferred but not essential.
    • Complete night audits and required administrative tasks.
    • The on-target earning potential for this role is £38,120 per annum, comprising a base salary of £14.00 per hour (based on 40 hours per week; £29,120 per annum),…
    • Complete night audit tasks and handovers for the morning team.
    • Previous hotel or night work experience is helpful, but not essential.
    • This is a hands-on role.
    • Previous experience in a night porter, reception, bar or hospitality role desirable.
    • Flexible availability, able to work a rolling 4-night shift pattern…
    • Look after hotel security and guest welfare at night.
    • The ideal candidate will have a friendly and professional manner when dealing with guests and staff alike,…
  • View similar jobs with this employer
    • Carry out regular Fire Walks each night.
    • The Night Porter will support the smooth running and objectives of the Front Office department.
    • The health and safety of Hotel Guests during the night;
    • Rate of pay: Up to £12.71 hour..
    • Staff discount on our products;
    • Carrying out regular security checks;
    • Their duties also include cleaning of the public areas, security, setting up and breaking down rooms and all sorts in between to keep them going throughout the…
    • Providing a helpful and professional point of contact for pupils, staff and visitors during the night.
    • Monitoring CCTV, alarms and security systems, responding…
    • Maintaining cleanliness and presentation of public areas throughout the night.
    • Ensuring the overall safety, security, and wellbeing of the building and its…
    • Flexibility to work night shifts including weekends.
    • The Hotel is looking for reliable and experienced Part time Night Porters to join the Hotel.
    • The Castle Night Porter (General Assistant) will be responsible for securing the premises as well as providing exceptional service to guests in the castle and…
    • Availability to work night shifts and weekends.
    • As a Night Porter at Fowey Hall Hotel, you will play a crucial role in ensuring the smooth operation of the…
    • Working with the Head of Nights to ensure that our guests have around the clock point of contact during their stay with us, to carry out a night audit of all…
    • General porter duties and assisting with luggage when required.
    • Flexibility to work night shifts, including weekends and bank holidays.

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Night Porter
Resorts World Birmingham
·
3.6
Birmingham B40 1PU
£25,578 a year
Full-time

Job details

£25,578 a year
Employee discount, Gym membership, Free parking, Company pension, On-site gym, Discounted gym membership, Company events, On-site parking
Full-time
Night shift
Birmingham B40 1PU

Full job description

Key Competencies and duties include:
Ensure that guest needs are anticipated and requests followed up.
Building a rapport with guests, ensuring that they want to return to the Genting Hotel.
Checking guests in and out and ensuring the charges are correct on the invoice.
Ensure good communication with all departments throughout the hotel.
Handle, follow up and communicate any comments or complaints and pass relevant information onto management.
Be familiar with and promote hotel facilities and attractions within the estate.
Assist guests with any requests e.g. information, making bookings and directions.
Ensure that all tasks are completed on each shift and that a full and thorough handover takes place at the end of the shift.
Dealing with issues that arise with Hotel guests during the Night shift.
Completing necessary refunds/adjustments paperwork when required.
Taking orders and delivering guests room service to the required brand standards.
Regular security checks and floor walks.

  • Online Discount portal
  • A range of “flexible benefits”* you can pick and choose from such as: extra holiday purchase, dental insurance, Company funded Health Cash Plan, critical illness cover and travel insurance.
  • Life Cover
  • Numerous discounts across Resorts World Birmingham and the NEC Campus
  • Discounts across the wider Genting UK brand
  • Discounted on-site gym membership
  • Discounted bus and rail passes with National Express
  • Pension
  • Uniform provided
  • Employee Assistance Programme
  • Free on-site parking
  • Staff discount at Genting Hotel, Santai Spa, Sky Bar & Restaurant, World Bar, Sports Bar, Vortex.

As we love to have fun, we run a number of Company funded engagement events for our people to get involved in each year.

We also continually looks at ways to reward and engage our employees through things like Lifestyle Vouchers, long service awards, team incentives and social fund, annual company Christmas present and Career progression through our online learning portal Genting Academy.

  • subject to eligibility

Resorts World is a leisure destination owned by Genting UK Ltd. Genting owns and operates many exciting brands within the centre, including Resorts World Casino, Santai Spa, Genting Hotel, Sky Bar & Restaurant, The World Bar, The Sports Bar and a thriving meeting and events business. Located opposite the Resorts World Arena and the NEC, Resorts World is part of a busy campus that attracts millions of consumers every year to a diverse range of concerts, exhibitions and events. A vibrant destination with a beautiful lakeside location, it offers a fun and fast-paced working environment.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.

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