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    • Conduct regular patrols of the premises to ensure safety and security.
    • Your primary responsibilities will include ensuring the safety and security of customers…
    • Shift pattern will be, nights, 12 hours a day over a 7 days period with pay at £13.35 per hour.
    • This position will require to report to the office at the…
    • Experience: 1–2 years of experience in a night security, night concierge, or support worker role (ideally working with vulnerable groups, homeless…
    • To undergo full security checks to BS7858:2019.
    • You will be required to work on a 4 on / 4 off shift pattern, days and nights including weekends.
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    • Availability for night shifts and flexible weekend coverage.
    • The successful candidate will ensure the safety and security of the property while delivering a…
  • View similar jobs with this employer
    • Availability for night shifts and flexible weekend coverage.
    • The successful candidate will ensure the safety and security of the property while delivering a…
    • 12-hour shifts (days and nights).
    • Flexible availability (days, nights, weekends).
    • A supported route into the security sector — no previous experience required.
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    • Provide and maintain an overt security presence.
    • We are looking for experienced security professionals within the SIA Industry for our licensed premises and…
    • Help with event security when required.
    • Reliable, professional, and able to work flexible hours, including days, nights, weekends, and events.
    • Experience in security, facilities, logistics, emergency response or another time-critical operational environment.
    • Current SIA Door Supervisor licence.
    • Proven background in corporate security.
    • Be able to work both day, night and weekend shifts as required.
    • The opportunity to develop your security career with…
    • Head Door Supervisor or similar security management role: 2 years (required).
    • A proven security professional who is self-motivated and committed to delivering…
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    • Provide and maintain an overt security presence.
    • We are looking for experienced security professionals within the SIA Industry for our licensed premises and…
    • Liaise with other security personnel and external agencies.
    • Compliance with Defence Academy and Serco security, operational, and training requirements.
    • Flexible availability (including nights and weekends).
    • Provide a visible security presence and customer-friendly approach.

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Job Post Details

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Night Security Control Room Operator - job post

Copeland Group Services
Gateway House, Old Hall Road, Wirral CH62 3NX
£32,400 - £36,800 a year - Permanent, Full-time

Location

Gateway House, Old Hall Road, Wirral CH62 3NX

Benefits

Pulled from the full job description

  • Sick pay
  • Free parking
  • Company car
  • Company pension
  • Transport links
  • On-site parking

Full job description

About Copeland Group Services

Copeland Group Services is a leading provider of integrated security solutions across the UK. We pride ourselves on delivering outstanding service to our clients across various sectors. We are currently seeking a professional, organised, and proactive Security Controller to join our team and support the operational management of our mobile patrol and manned guarding services.

Role Overview

As a Security Controller, you will be a key point of contact for both clients and operational staff. You will oversee day-to-day coordination of security patrols, rostering, job management systems, and client communications. Your role ensures that all client requirements are met professionally and efficiently, while supporting internal processes related to payroll, reporting, and compliance.

Key Responsibilities

Communications

Answer incoming phone calls and direct appropriately.

Respond promptly and professionally to client enquiries via phone and email.

Ensure management is informed of any client issues that may affect service delivery or relationships.

Client Job Management

Ensure all client jobs are correctly logged, updated, and closed down on relevant applications.

Post all scheduled patrol routes on the company’s job management system in advance.

Check for missed jobs daily, investigate any discrepancies, correct them in the system, and inform clients with the reason for any missed job.

Send completed patrol reports to clients in a timely and accurate manner.

Mobile Patrol Officer Oversight

Maintain a daily log of all patrol officers’ hours on the internal spreadsheet to support accurate wage calculations.

On the 1st of each month, send mobile patrol officers a summary of their hours and a breakdown of expected pay.

Manned Guarding Administration

Create and maintain rotas for all manned guarding sites at least 3 months in advance.

Communicate shifts clearly to all officers via each site’s WhatsApp group.

Manage and record staff holidays, sickness, and shift blowouts effectively.

Log manned guarding hours daily on the spreadsheet to support accurate payroll.

On the 1st of each month, send officers their monthly hours and expected pay breakdown.

Monitoring & Compliance

Monitor the company’s vehicle tracking software and carry out regular spot checks on driver behaviour including speeding, harsh braking, and idling.

Report any issues or concerns to management promptly.

Key Skills and Attributes

Strong organisational and time management skills.

Excellent communication skills – written and verbal.

High attention to detail and accuracy in data entry and reporting.

Comfortable working with spreadsheets, job management systems, and tracking software.

Ability to handle multiple tasks in a fast-paced, reactive environment.

Discretion and professionalism when handling sensitive or confidential information.

Confident in taking initiative and solving problems independently.

Job Types: Full-time, Permanent

Pay: £32,400.00-£36,800.00 per year

Benefits:

  • Company car
  • Company pension
  • Free parking
  • On-site parking
  • Sick pay
  • Transport links

Work Location: In person

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