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    • Working 12 hour or 13 hour shifts on a 4 on 4 off rotating shift pattern, you will be the first line of contact for alarm calls and customer service enquiries.
    • Provide and maintain an overt security presence.
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    • Comfortable working independently, particularly during night shifts.
    • Flexibility to work a mix of night and day/weekend shifts.
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    • Operators work 12-hour shifts on a rotating shift pattern consisting of days and night shifts.
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Job Post Details

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Night Concierge - Part-time - job post

Bromford
3.2 out of 5 stars
Telford
£25,623 a year - Permanent, Part-time

Location

Telford

Full job description

Contract: Permanent, Part-time (13 hours per week)
Hours: Every Wednesday 8pm - 9am*
Location: Woodlands View, Woodside, Telford, TF7 5UL
Application Closing Date: Sunday 4 January 2026 - Please apply early, as we may close the vacancy early if we receive a high volume of applications.
Interview Location: Woodlands View, Telford

About the Role

Woodlands View is a supported housing scheme in Woodside, Telford, providing accommodation and tailored support for young people aged 16 to 32 with complex needs. Our aim is to empower young residents to live independently by helping them manage their income, build essential life skills, and achieve their personal goals.

Working in partnership with Telford and Wrekin Council, we deliver a 24-hour housing service that enables young people to improve their lives and move toward greater independence.

If you have a passion for helping others and delivering great customer service, you belong at Bromford.

The Night Concierge Role

As a Night Concierge, you’ll play a vital role in maintaining the safety, security, and wellbeing of customers and the building during the night. Your presence helps create a calm, stable environment and ensures any incidents are managed appropriately. No two nights are the same, and your support will make a real difference to the lives of vulnerable young people.

What You’ll Be Doing

  • Monitoring the safety and security of the building during night hours
  • Identifying and reporting any risks or concerns promptly
  • Responding quickly and calmly to incidents or emergencies
  • Building positive, professional relationships with customers
  • Maintaining accurate records and logging any incidents
  • Completing administrative tasks as needed

What We’re Looking For

We’re seeking someone who:

  • Has a positive attitude and genuine desire to support vulnerable young people
  • Is calm, confident, and able to communicate effectively
  • Demonstrates inclusivity, respect, and a commitment to equality and diversity
  • Is confident overseeing site safety and following health and safety procedures
  • Can manage or de-escalate anti-social behaviour when necessary
  • Has experience in supported housing or a similar setting (desirable but not essential)

Other Requirements

  • This role requires an enhanced DBS check
  • Must be able to work on-site at Woodlands View, Telford
  • Interviews will take place at the scheme location
  • Flexibility to cover additional shifts may be required, and we'll always aim to give as much notice as possible.

Why join us?

By joining Bromford (part of Bromford Flagship), you become part of a leading housing provider delivering community-focused services across the Midlands and South West. We have a local approach, all backed by the scale and ambition of the Bromford Flagship group. Join us to help create communities where people can feel secure, and thrive.

For more information, please refer to the full job description attached to this advert.

Interested?

If you feel you can make a difference in this role, we encourage you to apply by Sunday 4 January 2026. We welcome your application!

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