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Job Introduction

Would you like to work for a company who is accredited as an outstanding company to work for in Best Companies 2023?

About the role:

This is an entry level position on Jigsaw’s Business Systems team. Joining a team of seven who maintain and support the company’s core IT systems providing an essential service to the business for both in-house, mobile and customer facing products.

You will learn to triage all ticket types, assessing priority and escalation routes (including to 3rd party suppliers). You will investigate faults and requests for business-critical products and fulfil other requests under supervision of a technical specialist. You will be using Oracle and MS-SQL databases and query tools and will be expected to become proficient in scripting and data interrogation.

The core systems supported cover all areas of housing including maintenance, housing applications, rent recovery and arrears handling, customer and staff web portals, mobile working, CRM, finance, document management and internal works diary and scheduling.

A successful, and enthusiastic, candidate can look to progress to a more technical, and project focused, role by fulfilling this role and demonstrating proficiency in all the areas required to support our users to the highest level.

About the department:

All of Jigsaw's essential services rely on quality information, systems and technology supported by the 50 members of the IT department. Working to a brand-new IT Strategy, the team has exciting challenges like enabling colleagues to work effectively from anywhere, automating processes and improving digital services for our customers, whilst always improving security.

The team is also innovating in its ways of working, ensuring transparency, a keen focus on outcomes and faster delivery of benefits to the business.

Who we are:

Jigsaw Homes Group is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands.

We provide quality, low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities.

Why join us?

Jigsaw Homes Group offers employees a very competitive 24 days holiday per annum, plus 3 days for Christmas closure (5 day working week) plus bank holidays, plus additional days after 2 years continuous service (to a maximum of 5 days).

We offer our employees the option to buy/sell up to 5 days extra leave per year and we offer compressed hours of work with the option to work a 4-day working week in a number of our roles, with 50% of your time working from home upon completion of a satisfactory probation period. This allows for a great work/life balance for many employees.

As a Jigsaw employee you will also receive incremental salaried pay, occupational sick pay, access to access to the Social Housing Pension Scheme, enhanced maternity/paternity leave, BHSF membership, access to on-site gyms and training/development opportunities.

If this sounds like the perfect job for you then don’t hesitate to apply now!

We reserve the right to close this vacancy early should we receive a sufficient number of applications.