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Job Post Details

Pharmacy Technician
Flat 1, Albert Road, London NW6 5DE
£30,000 - £32,000 a year
Permanent, Full-time

Job details

£30,000 - £32,000 a year
Flexitime, Annual leave, Free parking, Company pension, Cycle to work scheme
Permanent, Full-time
No weekends, Flexitime
Flat 1, Albert Road, London NW6 5DE

Full job description

JOB SUMMARY

Willesden Green Surgery, on behalf of Brent Beacon PCN, is seeking to recruit a full time (37.5 hours a week) or part time Pharmacy Technician.

Willesden Green Surgery is a GP practice located in Brent, London, renowned for its rapid growth and diversity. It is highly regarded by its patients, with the practice consistently rated as one of the top three GP practices in Brent according to the National GP Patient Survey. Comprising a team of six highly skilled and supportive GP partners and four excellent salaried GP, each with their own unique areas of expertise, the practice ensures comprehensive and specialised care for its patients. With a commitment to expansion and innovation, Willesden Green Surgery is actively pursuing the establishment of a state-of-the-art multipurpose centre that will provide a wide range of amenities for both patients and staff, further enhancing the quality and accessibility of healthcare services for the community. Due to it's rapid exapansion, the surgery has secured a second site in Queen's Park (William Dunbar House), which will provide more space for our patients to be seen.

In this role, the pharmacy technician will be given daily support by the GP partners and Prescribing Pharmacists who will provide training, mentorship and supervision.

The post holder will work as part of a multi-disciplinary team and support all Practice staff to develop and improve processes. Innovative ideas are welcomed, and excellent communication skills, enthusiasm and motivation are essential skills for a successful candidate. A key part of the role will be dealing with all repeat prescription requests, acute medication requests and queries, and communicating with patients and community pharmacies

The pharmacy technician will need to be committed to improving health and putting patients first. Key qualities will be the ability to build effective relationships with patients, GPs, nurses, prescribing pharmacists, community pharmacists and practice admin staff. Demonstrable general pharmaceutical skills and knowledge in core areas, including long term conditions is essential.

PRIMARY ROLES AND RESPONSIBILITIES OF THE PHARMCIST ROLE

Key responsibilities for the role

  • Delivery of structured medication reviews to those identified as being at highest need
  • Repeat prescription requests
  • Carry out housekeeping whilst completing the repeat prescription request including drug monitoring, medicines synchronisation and completing QOF/IIF targets
  • Contribute towards improvement of prescribing processes in general practice
  • Patient medication queries and liaising with patients to resolve queries and support their use of medication
  • Medicine reconciliation on transfer of care from other primary or secondary care settings
  • Supporting the quality improvement agenda as directed by the Quality Outcomes Framework (QOF)
  • Delivery of other medicines related specifications as directed by the PCN contract (Direct Enhanced Services [DES] and Investment & Impact Fund [IIF])
  • Where applicable, contribute/participate in practice meetings, patient participation groups, and other meetings to improve engagement of the role of pharmacy technician and to promote issues relevant to prescribing and medicines optimisation
  • To undertake learning and development to maintain the required knowledge and skills for practice based work
  • To carry out other duties which are appropriate to the skills and competencies of the post holder and grade of the post as the priorities of the service change

BENEFITS

  • Flexitime
  • Private pension available
  • Free parking if spaces available
  • DAILY GP supervision and training ON DEMAND
  • Opportunity for career progression upon request and subject to availability
  • No weekends unless preferred
  • Cycle to work scheme with a free bicycle worth up to £500

ANNUAL LEAVE

  • 20 days annual leave plus banks holidays

DETAILED ASPECTS OF THE ROLE

Undertaking medications reviews:

  • Review patients with single or multiple medical problems where medicine optimisation is required.
  • Review on-going need for each medicine, assess monitoring requirements and support patients to ensure treatment is safe, appropriate and optimised for maximum clinical benefit.
  • Discuss recommendations and outcomes with relevant members of the team and provide appropriate and timely follow up.
  • Support patients to optimise medicines by providing additional written patient information leaflets, and liaise with community pharmacists about the need for special requirements to aid adherence.

Repeat Prescribing:

  • Review, implement and support adherence to the practice repeat prescribing policy.
  • Manage the repeat prescribing reauthorisation process by reviewing patient requests for repeat prescriptions and reviewing medicines reaching review dates and flagging up those patients needing a review.
  • Syncing and standardising patients’ medications i.e. all medicines to be requested at the same time on 2 monthly prescription (except controlled drugs which should be one monthly)
  • Ensure patients on repeat prescriptions have the required monitoring and assessments undertaken as appropriate to their condition(s) and medicines prescribed e.g. blood test, blood pressure, asthma and COPD reviews
  • Reducing wastage and optimisation of medicines across the practice
  • DMD corrections to facilitate EPS
  • Perform housekeeping whilst going through repeat prescription requests e.g. check outstanding actions such as patients requiring BP checks, diabetic reviews, asthma reviews etc, and communicating this to the patient accordingly.

Patient medication queries:

  • Responsible for handling medication queries from patients including acute prescription requests, early requests, controlled drug requests.
  • Knowing when to seek help from the prescribing pharmacist or GP when a query cannot be resolved indepenedntly.
  • Provide a telephone help line for patients with questions, queries and concerns about their medicines.
  • Possess comprehensive knowledge of pharmaceuticals, drug interactions, dosage regimens, and common side effects.
  • Effectively and clearly explain medication-related information to patients in a manner that is easy to understand.

Medicines Reconciliation:

  • Reconcile medicines following discharge from hospitals, or transfer from other practices.
  • Identifying and rectifying unexplained changes and working with patients and community pharmacists to ensure patients receive the medicines they need post discharge or following transfer from other practices.

Delivery of Quality Outcomes Framework (QOF) targets:

  • Delivery of prescribing QOF targets including atrial fibrillation, asthma, COPD, diabetes, CKD, heart failure, hypertension, coronary heart disease, stroke, mental health, rheumatoid arthritis and drug dependency targets

Delivery of PCN DES and IIF targets:

  • Delivery of prescribing PCN IIF targets including hypertension, cardiovascular disease prevention, atrial fibrillation, structured medication reviews for high risk groups, asthma.
  • Delivery of prescribing PCN DES targets including hypertension, cardiovascular disease prevention, and medicines optimisation targets.

Signposting:

  • Ensure that patients are referred to the appropriate healthcare professional for specialist referral, monitoring and/or referred to the social prescriber for further support services where required.
  • Booking patients in to speak to a GP when a concern or query is beyond their scope

Clinical Governance:

  • Communicate, action and support implementation of MHRA alerts, product withdrawals and other local and national guidelines and formulary recommendations.
  • Undertake clinical audits in priority areas identified by the Northwest London ICS medicines management team or within the PCN and feedback results to the practice and PCN and support them in implementing recommendations.
  • Support implementation of shared care protocols in practice, including processes to improve monitoring of high-risk drugs.
  • Work with the general practice team to ensure the practice is compliant with CQC standards where medicines are involved.

Education and Training:

  • Contribute to the provision of education and training on medicines optimisation and specific therapeutic areas to healthcare professionals within the practice.

HEALTH AND SAFETY/RISK MANAGEMENT

An expectation is for all staff to have a commitment to promoting and maintaining a safe and healthy environment and be responsible for their own and others welfare. In addition, staff will be expected to undertake the statutory mandatory health and safety training and other training relevant to their specialist area of work.

EQUALITY AND DIVERSITY

The post-holder must co-operate with all policies and procedures designed to ensure equality of employment and complete the required statutory mandatory training.

PATIENT CONFIDENTIALITY

The post-holder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role.

PERSON SPECIFICATION

The person specification describes the characteristics (skills, knowledge, experience and qualifications) that are needed to carry out the duties in the job description.

Professional Registration

Essential:

  • Registered as a Pharmacy Technician with the General Pharmaceutical Council

Qualifications

Essential:

  • Level 3 Certificate in The Principles and Practice for Pharmacy Technician

Desirable:

  • Specialist knowledge acquired through post-graduate diploma level or equivalent training/experience

Skills, Knowledge & Experience

Essential:

  • A good understanding of general practice and primary care
  • An appreciation of the nature of primary care prescribing and the importance of medicines optimisation and person centred care
  • Strong knowledge of over-the-counter medications and the ability to provide appropriate advice and treatment recommendations when required
  • Excellent interpersonal and negotiating skills
  • Excellent written and verbal communication skills
  • Demonstrate the ability to communicate complex and sensitive information in an understandable form to a variety of audiences
  • Good IT skills
  • Ability to obtain and analyse complex technical information
  • Recognises priorities when problem solving and identifies deviations from the normal pattern and is able to refer to seniors or GPs when appropriate
  • Ability to work under pressure and meet deadlines
  • Work effectively independently and under guidance
  • Demonstrates accountability for delivering professional expertise and direct service provision
  • Self-Motivated, positive attitude, adaptable, self-aware and able to gain respect, trust and co-operation quickly

Desirable:

  • 2 years post‐qualification experience
  • Previous experience in a GP setting

Language

Desirable:

  • Able to speak Arabic and understand different dialects

DISCLAIMER

In view of the dynamic nature of the role, this job description is intended to provide an outline of the duties and responsibilities; it will be subject to review and amendment as necessary in consultation with the post holder. The post holder should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the Practice.

Job Types: Full-time, Permanent

Pay: £30,000.00-£32,000.00 per year

Language:

  • Arabic (preferred)

Work Location: In person

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