About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Shift Pattern: Monday to Friday from 08:30 - 16:30

Purpose of the Role:

Provide hospitality/catering provisions to the highest standards through service excellence for both internal and external meetings and support current client events team.

• To work with and assist the facilities team in setting up meeting room hospitality/catering provisions accordingly and placing items in an attractively inviting display
• To ensure that meeting room queries/requests are seen to, recorded and delivered as per specification of the host.
• To ensure that correct food hygiene, H&S and cleaning COSHH regulations/procedures are being followed and always maintained
• Internal Contacts: Client/Staff
• External Contacts: Visitors/Contractors/Suppliers

Duties and Responsibilities:

Hospitality Delivery

• Prepare, present, and clear hospitality provisions (tea/coffee, biscuits, lunch, cold drinks) as per requests.
• Attend to meeting rooms and refreshment provisions booked.
• Order and maintain hospitality, catering, and associated meeting room requirements.
• Replenish staff refreshment provisions in kitchen areas and coffee machines.
• Prepare food and drink when necessary and ensure attractive presentation.

Cleaning & Maintenance

• Clean and clear kitchen areas and coffee machines.
• Report any maintenance issues or broken equipment promptly.

Administration & Records

• Complete all required paperwork accurately and on time.
• Maintain up-to-date records of hospitality expenses.
• Support with administration for meeting room hospitality requests.

Compliance & Standards

• Comply with all company/client policies, site rules, and statutory regulations (Health & Safety, hygiene, fire, COSHH).
• Report incidents (accident, fire, theft, loss, damage) immediately.
• Follow guidelines for hazard identification and reporting (e.g., blocked fire doors).
• Maintain high standards of personal hygiene, appearance, and uniform compliance.

Communication & Service

• Communicate politely and efficiently with customers and clients.
• Respond to complaints and escalate appropriately.

Team & Training

• Train and supervise agency staff.
• Attend meetings and training courses as required.
• Complete company mandatory training

Flexibility

• Cover other areas during holidays or sickness.
• Carry out other reasonable tasks as directed by management.
• Ensure all duties are completed within timeframes and to a high standard.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.