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Job Post Details

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Office & Workflow Supervisor - Mayfield Surgery (Roehampton) - job post

Mayfield Surgery - Roehampton, London, SW15 4AA
246 Roehampton Lane, London SW15 4AA
£14 - £15 an hour - Part-time

Location

246 Roehampton Lane, London SW15 4AA

Full job description

Overall Objective

To support the smooth running of the practice by overseeing day-to-day administrative functions. This includes coordinating office workflows, supporting the reception and admin teams, managing rotas, maintaining records processes, and ensuring the practice remains well-organised and well-resourced. The post-holder also provides routine administrative support to the Practice Manager and helps ensure staff have what they need to work efficiently.

Management & Governance

· Coordinate daily admin, reception and secretarial workflows.

· Maintain and update the admin rota; support with daily adjustments.

· Ensure office supplies, clinical stationery and day-to-day resources are maintained.

Information Management & Records

· Registrations/deductions/GP2GP: Oversee, accurate processes with appropriate checks and exception reporting.

· Lloyd George/notes (in/out): Oversee on‑site records control, retrievals/returns, and any digitisation projects. Maintain auditable logs and cost tracking

· Unmatched lab reports & Docman flow: Monitor backlogs and turnaround via dashboards; ensure pathlinks/111 documents are routed, actioned and filed within agreed timeframes.

· Complete PAI (Personally administered items) monthly admin tasks

Meetings, Communication & Stakeholders

· Prepare agendas, take notes and circulate actions for non-clinical meetings.

· Support with administrative elements of complaints (logging, drafting, forwarding).

Digital, IG & IT Enablement

· Help staff with simple EMIS/Accurx/Docman issues and escalate others appropriately.

· Support with new starter access requests and leaver deprovisioning.

· Support Practice manager with Clinical rotas

· Support Practice manager with admin rotas

Other Duties

· Maintain adequate office and clinical consumables via delegated staff and ordering controls.

· Attend mandatory/statutory training and role‑relevant CPD.

· Undertake other reasonable duties within scope of the role as directed by the Practice Manager.

Person Specification

Essential

· Experience in leading/overseeing non‑clinical operations in primary care or similar healthcare setting.

· Confident user of EMIS, Docman and Accurx, with ability to support colleagues with routine tasks

· Working knowledge of CQC, IG/GDPR and business continuity principles.

· Excellent communication, organisation and stakeholder skills.

Desirable

· Experience in coordinating patient call and recall processes

Working Hours: Flexible but must work Fridays as part of the 20hours per week

Job Type: Part-time

Pay: £14.00-£15.00 per hour

Expected hours: 20 per week

Work Location: In person

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