offshore it field support jobs

Cheshire West and Chester Council is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money, and Empowerment.

Cheshire West and Chester Council brings a fresh and energetic approach to providing top quality services for its many customers and communities. West Cheshire is a place where everyone can THRIVE – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money, and Empowerment.

Cheshire West and Chester Council's Digital, Data and Technology (DDAT) department is looking to recruit an experienced and motivated Application Support Analyst to support effective, user focused application support and ensure applications are reliable and available for application owners and users. This is a grade 8 role, £34,434 - £39,152 (as of April 2025 pay band figures).

Responsibilities include:

• Operate within agreed technical standards and ITIL procedures such that the technical integrity of the application environment is maintained effectively and to agreed standards. Develop and maintain an appropriate understanding of the relevant technologies to ensure that technical issues are fully addressed.
• Operate within agreed application management processes, including operational liaison across the service and with suppliers around updates, coordination and delivery of upgrades, testing, configuration management and communication with the business on any impact to service continuity.
• Support undertaking the fitness for purpose of applications for their assigned business applications in line with strategy and architecture.
• Support the successful implementation of new functionality and ensure it is adopted by business users, applying new capability to business problems and contribute to ensuring the management of interfaces and integration of applications they support including maintenance of CMDB.
• Contribute to ensuring business requirements are understood along with innovation and solutions available in the market for their assigned applications and provide timely and responsive technical support to requests and issues identified by business areas.
• Continually assess application performance and identify continuous improvements for their applications
• Contribute to application management processes, including operational liaison across the service and with suppliers around updates, coordination and delivery of upgrades, testing, configuration management and communication with the business on any impact to service continuity.

The ideal candidate will have an NVQ Level 4 qualification in ICT or equivalent experience and meet the essential criteria specified on the job profile.

For more detailed information on what the role involves and person specification requirements, please review the job profile.

By joining Cheshire West and Chester Council, you will be part of a GOLD Investors in People (IiP) organisation which is focused on building a stronger future where we all play our part in thriving, caring and sustainable communities.

To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see www.cwcrecruitment.co.uk

No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information.

Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £12.60 per hour for all contracted hours.

For any technical enquiries please email Sourcingteam@ecwip.co.uk and quote job reference number in all correspondence.