offshore it support engineer jobs

Great ideas come from different minds. That’s why we bring together engineers, scientists, analysts, and creatives from every background — and give them the trust, tools, and freedom to make a difference. What connects us is the mission: solving meaningful problems and building capability that protects what matters most.

And as the challenges evolve, so do we — working on the technologies that will shape tomorrow, not just today.

As an Infrastructure Engineer, you’ll provide operational support such as incident resolution, change implementation and maintenance activities as part of an on-site team in the Gloucester area; providing proactive management and reactive support of Rokes’ customers’ Mission Critical secure environments.

Roke is a leading technology & engineering company with clients spanning National Security, Defence and Intelligence. You will work alongside our customers to solve their complex and unique challenges.

Your key responsibilities

• Providing operational support, such as incident resolution, change implementation and maintenance activities to ensure a stable and reliable environment
• Implementing approved technical requests from the end customers
• Developing and implementing improvements to operational and reference platform environments
• Implementing automation to improve productivity and remove human error
• Producing clear and concise documentation
• Supporting the Tech Lead with active management of the environments and escalation any risks.
• Proactive monitoring to stay ahead of potential issues
• Supporting and participating in stakeholder management, service reporting and reviews with Roke SDM and customer stakeholders
• Embrace and adapt ITIL4 practices for an agile platform operation delivery and operations environment
• Developing and maintaining service operation according to customer and Roke policies, procedures, and standards to ensure compliance with industry regulations and best practices
• Executing agreed changes to service provision, configuration items, and documentation.

The key requirements

• Proven experience managing IT operations in a complex, fast-paced highly regulated environments, preferably aligned to national security or defence
• Experience in the some or all of the following technologies: VMWare Suite (ESXi, vCenter and NSX / VCF), Windows System Administration (AD, DNS, DHCP, PKI), Linux System Administration, Backup solutions such as Veeam, Docker and/or Kubernetes and Nagios
• Awareness of Networking Technologies
• Awareness of Cyber Security principles
• Excellent communication and interpersonal skills with the ability to collaborate effectively across all levels of the organisation.
• Familiarity with the ITIL framework and (ideally) experience of working closely with DevOps product teams, particularly in public sector and National Security landscape
• Familiarity with software development practices and tools used by software developers. Able to support those who build and support service-orientated architecture and microservices, containerisation platforms and runtime.

Built over a 60-year heritage, Roke offers specialist knowledge in sensors, communications, cyber, and AI and ML. We change the way organisations think and act – through dynamic insights from the analysis of multiple layers of data. We take care of the innovative, technical stuff that keeps everyone safe – that’s our mission, passion, and motivation.

Where you’ll work

You’ll find our Gloucester site in a business park two minutes from junction 11A of the M5; The site allows easy access to our local customer base. Set on the outskirts of the Cotswolds, you are never far from a picturesque view or lunch time walk.

This role will involve spending 5 days per week on site with a customer in the Gloucester area with trips to the local Gloucester office as and when required.

Why you should join us

Operating as one Roke, there is a shared belief that everyone has a responsibility to create an environment that encourages you to bring your whole self to work; in a place where everyone has the time, trust and freedom to succeed.

Clearances

Due to the nature of this role, we require you to be eligible to achieve DV clearance. As a result, you should be a British Citizen and have resided in the U.K. for the last 10 years.