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Are you passionate about technology and ready to kick-start your career in IT with a dynamic and innovative company?

Impact Data Solutions (IDS), part of the Hexatronic Data Center group, is a trusted leader in the design, build and installation of critical data centre infrastructure. Working with some of the world’s most advanced data centre operators, IDS delivers innovative, high-performance and sustainable solutions across the UK, Europe, the Middle East and beyond. With a strong reputation for technical excellence, quality delivery and customer focus, the business continues to grow and invest in the next generation of IT professionals.

IDS is seeking an IT Apprentice who is passionate about technology, eager to develop their skills, and ready to take the first step in a long-term IT career. This opportunity is ideal for someone with a genuine interest in IT, a proactive attitude, and a strong desire to learn in a fast-paced, professional environment. The successful candidate will be curious, motivated, and willing to take on new challenges while developing both technical and workplace skills.

The apprentice will join a supportive and knowledgeable team that is committed to mentoring, collaboration and personal development. IDS places great importance on learning and growth, ensuring apprentices are supported every step of the way. Alongside hands-on experience in a real IT environment, the role includes structured off-the-job training through 2-day training blocks every 4–6 weeks delivered by Baltic Apprenticeships, providing a strong foundation of technical knowledge, industry best practice, and recognised qualifications to support long-term career progression within the business.

In this role, you’ll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Reset user passwords and multi-factor authentication (MFA).
• Support security controls including antivirus, encryption, conditional access, and group policies.
• Provide technical support via phone, email, Teams, and face-to-face.
• Log, manage, and resolve IT tickets using Jira Service Management.
• Escalate unresolved issues in line with SLAs.
• Document IT processes and fixes using SharePoint and Confluence.
• Troubleshoot hardware and software issues using Intune, ESET, and system tools.
• Install, configure, and upgrade hardware such as laptops and firewalls.
• Monitor network traffic and system performance.
• Support Microsoft 365 cloud services and gain exposure to server environments.

Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships.

Desired Qualities, Skills and Knowledge

• Genuine interest in IT and technology, with a willingness to learn new systems and tools.
• Basic understanding of computer hardware, software, and operating systems.
• Good problem-solving skills and the ability to think logically when troubleshooting.
• Clear communication skills, both written and verbal, with a customer-focused approach.
• Ability to work well as part of a team and follow instructions from senior staff.
• Good time management and organisational skills, with attention to detail.
• Positive attitude, reliability, and a proactive approach to learning and self-development.
• Grade 4 in GCSE Maths & Grade 5 in GCSE English.

Salary, Hours & Benefits:

• £18,000-£23,000 per annum (depending on experience)
• 9am-5pm Monday to Friday.
• 21 days annual leave including bank holidays.
• Birthday off.
• Pension scheme.
• Private medical insurance.
• Relaxed office environment.

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Your Training with Baltic Apprenticeships

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.

INDIT