operational excellence jobs

We’re seeking a dynamic and talented individual to join our team as Assistant General Manager. This is an exciting opportunity to step into a pivotal role within a vibrant, fast-paced environment, where you’ll be at the forefront of driving performance and innovation. As part of our leadership team, you’ll shape strategic plans to achieve business objectives, ensure operational excellence across departments, and foster strong relationships with retailers, partners, and community stakeholders. You’ll also champion sustainability and BP2030 initiatives, positioning the centre as a leader in environmental and social responsibility, while inspiring and developing high-performing teams to deliver exceptional service. If you’re ready to make a significant impact and be part of an innovative organisation, we’d love to hear from you.

What you will be doing…

Business Development and Planning:

• Support annual business plan development and execution, focusing on OPEX, CAPEX, and strategic deliverables.

• Collaborate with Finance and department heads on budgets, forecasts, and service charge management

• Identify financial opportunities, prepare business cases, and present recommendations.

• Collaborate with Leasing, Marketing, Westfield Rise, and Development teams to continuously elevate centre standards and ensure an exceptional customer experience remains at the heart of every initiative

• Collaborate with Finance, Operations Management, and department heads to develop annual budgets and quarterly forecasts, ensuring effective management of the centre’s service charge

• Ensure effective leadership of all departments to meet contractual obligation, deliver budgets, and maximise operation performance.

• Lead on operational asset enhancement projects to ensure Westfield London/Stratford City retains its UK position and continues to set the benchmark for centre standards

• Work with all departments to shape and deliver the Customer Content Strategy (CCS), ensuring initiatives boost footfall, enhance revenue, and foster meaningful connections with the local community

Stakeholder Management:

• Build strong relationships with retailers to ensure operational standards are met and introduce initiatives that enhance customer service and drive performance.

• Develop and maintain strategic networks with community leaders, businesses, institutions, and government representatives to position the centre as a market leader.

• Manage Joint Venture relationships and chair regular JV meetings.

• Represent Westfield London/Stratford City in media interactions, stakeholder meetings, and retailer engagements.

BP2030:

• Support the General Manager in delivering the Long-Term Energy Action Plan (LTEAP) to achieve net-zero energy and carbon targets and EPC A by 2030.

• Drive LTEAP actions through effective capital planning.

• Lead the team to implement and development of the centre’s Better Places Certification (BPC), Mobility Action (MOBAP) and Welcome Audit.

• Partner with the Social Value Manager to execute the Community Resilience Action Plan, positioning Westfield London/Stratford City as a sustainability leader and fostering social responsibility among retail partners.

• Collaborate with Marketing to develop a strong B2C communication strategy highlighting BP2030 initiatives and achievements.

Management and Team Leadership:

• Support the General Manager in leading Centre Management teams to drive high performance and foster a positive culture for all employees and contractors.

• Ensure direct reports effectively manage teams to deliver business objectives and uphold brand values.

• Collaborate with department heads and HR to implement training and succession plans, ensuring continuity and reducing turnover.

• Lead process reviews to identify cost efficiencies across all contracts.

• Proactively contribute to company procedures and manuals including crisis management, H&S, contractors manual, rules & regulations, incident reporting, manual handling, COSHH, control room operations, duty management, Disability -Discrimination Act and Data Protection

Compliance:

• Act as Duty Manager and manage crisis escalation when required, ensuring compliance with business protocols.

• Support the General Manager by overseeing centre operations and enforcing all policies and procedures outlined in the Health & Safety Management Plan.

• Ensure full compliance with the Centre Health & Safety Policy.

• Partner with the Head of Risk to maintain and improve ISO45001 and ISO14001 certifications.

What skills, experience, and knowledge will you need to be successful?

• Extensive experience in operational management and project start-up within fast-paced, high-growth environments—ideally in retail, FMCG, or property management.

• Strong financial expertise in budgeting, forecasting, and long-term planning.

• Solid knowledge of health and safety legislation with hands-on experience implementing compliance procedures.

• Proven leadership in recruitment, training, performance management, and driving team productivity.

• Demonstrated success in developing and managing budgets effectively.

Who are we?

At Unibail-Rodamco-Westfield (URW), we develop and operate a portfolio of sustainable, premium, mixed-use real estate assets across Europe and the United States. Driven by our purpose to Reinvent Being Together, we are committed to accelerating urban regeneration and rethinking how we live together in cities. Today, 2,000 dedicated individuals are working together to reshape the future of real estate and shopping centres by creating innovative, engaging spaces that truly redefine community connections.

Our flagship destinations are more than just places; they're the heartbeat of the community. We empower our employees to make a real impact through volunteering, DE&I programs, and leading ESG efforts. URW is at the forefront of experiential entertainment, constantly pushing boundaries to craft unforgettable in-person and digital experiences. By surprising and delighting our customers, we create magical moments and reinvent togetherness in every interaction.

Within our Northern Europe Region - spanning the Netherlands, Denmark, Sweden, and the UK - we own and manage eight exceptional assets. These include Westfield London, Westfield Stratford City, Westfield Mall of the Netherlands and Stadshart Amstelveen.

Why work for us:

We put people development and learning at the heart of what we do. We'll help you master your role, build your technical skills, and take advantage of top-notch management and leadership programs. From face-to-face workshops to our global online learning resources, we encourage you to make learning a part of your daily routine.

We offer a fantastic pension plan, bonus scheme, and plenty of other incentives. We also prioritise your health and wellbeing, training employees as mental health ambassadors to support and educate our team. Plus, you can sign up for medical and dental insurance, gym discounts, health check-ups, and more.

Want to know more about what it's like working at URW? Visit our site: https://www.urw.com/join-us/life-at-urw.

What Matters to Us:

At URW, our purpose is to Reinvent Being Together, reimagining how people and communities connect, socialise, and experience dynamic moments in unique and meaningful ways.

We are proud to promote equal opportunities and embrace diversity in profiles, experiences, and skills. At URW, we believe that diversity is the cornerstone of our success, and we are dedicated to fostering an environment that respects, values, celebrates, and leverages individual differences to their fullest potential.

We evaluate each application with fairness and without discrimination based on disability, age, gender, origin, religion, sexual orientation, or any other legally protected characteristics. Our commitment is to provide equal access to our services for everyone. If you require any adjustments for your interview, please let us know in advance, so we can support you accordingly.

As part of our commitment to maintaining a safe and trustworthy working environment, we conduct comprehensive security checks on all employees prior to their start date. These checks may include identity verification, employment history, and criminal record screening, in accordance with applicable laws and regulations.

Join us and be part of a team that's making a real difference in your local communities!