operational support manager jobs

Job Description

Permanent Full-time

Location: Remote, UK

Reports to: Assessment Manager

Salary: £37,000 - £39,000 per annum

Line management responsibilities: Yes

Overview

Training Qualifications UK is the fastest-growing Awarding Organisation in the UK, and a market leading End-Point Assessment Organisation. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.

Whats the secret to our success? Simply put, we do things differently here!

The Lead Assessment Developer (Apprenticeship Assessment) is a key role in ensuring the above. As a Lead Assessment Developer, you will be responsible for coordinating the design and development of assessments for our qualifications. Utilising your assessment design knowledge and working with internal and external stakeholders, you will support the design and development of assessments to ensure we remain compliant and provide a quality service to all.



Additionally, you will support the Assessment Delivery and Qualifications Team Managers in overseeing daily operations, ensuring that Centres, learners and staff have an efficient assessment delivery experience.

Key Responsibilities

• Support with assessment strategy and design approaches in line with technical guidance
  
• Responding and co-ordinating responses to feedback from regulatory bodies engaged with the technical evaluation of new and existing qualifications and assessments
  
• Lead on the design and development of assessments for regulated qualifications
  
• Manage and lead assessment production team and processes, ensuring high quality of live assessments
  
• Develop stakeholder engagement for assessment review and validation
  
• Collaborate with the Qualifications team to ensure that assessment developments are in line with the requirements of qualifications and delivered on time
• Build and maintain a network of external subject matter experts, minimising costs for deployment to support effective assessment delivery
• Use technology to ensure excellent communication of information and materials to external subject matter experts and other assessment design stakeholders
  
• Ensure the Awarding Organisation meets all regulatory requirements for the design and production of assessments
• Management and co-ordination of a team of assessment officers and developers to support the design and development of assessments, assessment strategies and sample assessments/mark schemes
  
• Support with the day-to-day operational functions of the wider Assessment teams where required, including answering phone calls directed to the team, helping where possible and taking messages where required during busier periods.
• Line management of a team of assessment officers/developers

Other Responsibilities

• Develop and maintain an understanding of TQUK internal processes and of the wider educational landscape

• Maintain in-depth knowledge of TQUK products and services

• Manage data: inputting, filing, and monitoring

• Contribute to the maintenance and improvement of team Standard Operating Procedures

Key Requirements

• A Level 4 qualification or higher in a vocational subject area.
• Have excellent verbal and written communication skills
  
• Have excellent project management skills
  
• Have excellent attention to detail
  
• Have relevant supervisor or team leadership experience
  
• Ability to organise and prioritise
  
• Be highly organised and efficient: someone who completes tasks that they start
  
• Be confident in owning a process and managing your own time to meet deadlines
  
• Be prepared to work in a regulated environment with constant regard to requirements placed upon us by external regulators and TQUK processes and procedures.

Please see the full person specification here.

Key Characteristics

Here are just a few of the essential soft skills you will need to successfully join our team:

• Be confident and ambitious with a can do, will do attitude

• Be well motivated, enthusiastic and able to work on your own initiative

• Be able to have fun

• Work well with others

• Taking ownership of a task and seeing it through to completion

• Be able to keep an eye on the bigger picture and appreciate where your role fits into the business.

Key Benefits

• Training, Qualifications & Apprenticeships. Its what we do!
• Company sick pay upon completion of probation.
• 25 days annual leave plus 8 days Bank Holiday (33 in total).
• Additional annual leave day each year, after 2 years of continuous service (up to 28 days).
• An extra day off to celebrate your birthday.
• Annual Loyalty Bonus.
• Annual salary review.
• Bupa healthcare benefits.
• Employee Assistance Programme (EAP)
• NEST pension.
• Cycle-to-work scheme.
• A positive and supportive working environment.
• Comprehensive onboarding.
• A workplace that supports a healthy work/life balance.

• We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.