operational support manager jobs

Company Description

Benefits of working at Together

• Senior PM role within a background of Business Change/ Tech Transformation
• 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
• Free access to company holiday homes
• Buy & sell holidays
• Discretionary annual bonus plus an additional Shared Reward Bonus
• Matched pension contribution
• Health cash plan plus Private medical insurance
• Life assurance and Critical illness cover
• Travel season ticket loans and Ride to work scheme
• Free local gym access
• Local bar / restaurant discounts

–––––––––––––

Company Description

We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.

We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 900 colleagues help our customers throughout the UK, backed by the power of a £7.9 billion loan book.

Job Description

We’re looking for an experienced Senior Project Manager to lead high-impact, strategic initiatives. You will be focusing on our new regulatory change portfolio and with support from Leadership and the wider team, be a key voice in the setup and definition of the Portfolio. Reporting to the Head of Delivery, you’ll play a pivotal role in ensuring business and technology projects meet regulatory and governance requirements as set by e.g. the FCA or other relevant governing bodies, whilst aligning with our enterprise risk strategy.

In this pivotal role, you’ll unite internal and external teams to deliver measurable outcomes, champion operational readiness, and keep complex programmes on track. You’ll engage confidently with executive stakeholders, manage risks, budgets, and third-party relationships, and drive projects from conception to implementation. As a senior voice within the Delivery Management team, you’ll also mentor colleagues, and foster collaboration.

Typical duties include:

Planning and Initiation

• Develop a delivery plan that takes in all facets of the delivery, this may cut across multiple trains and teams and include activities from 3rd party suppliers and regulatory bodies.
• Track and understand key dependencies and milestones.
• Recognising capacity constraints and supporting prioritisation calls.
• Identify resource requirements and secure resources to fulfil those requirements

Delivery Management

• Ensuring all resources are clear on their responsibilities and commitments
• Develop and maintain appropriate project artefacts, as defined by the Change Delivery Framework
• Attend key agile ceremonies at the team level, where appropriate, to share information and understand any issues.
• Manage the go-live acceptance process and solicitation of approvals.
• Plan, budget for and oversee the completion of activities to ensure the successful acceptance of IT change.

Financial Management

• Estimate project spend in line with departmental methods; establish and agree baseline budgets.
• Track project spend against baseline and report financials accurately and transparently.
• Working with portfolio managers to forecast portfolio spend per annum.

3rd Party Management

• Work with 3rd Party engagement from the outset
• Track 3rd party commercial commitments

People Management

• Driving and managing performance through coaching, support and strategic goals.
• Managing the colleagues through the colleague life cycle of employment

Qualifications

Essential

Please note; We can only consider candidates who can demonstrate having been a Senior Project Manager with significant exposure to change, governance and compliance.

Candidates who also have the following skills and experience will be highly regarded:

• Experience with both (and hybrid of) Waterfall and Agile methodologies and project delivery.
• Experience of financial services
• Experience with regulatory change and the regulatory environment for financial services (or similarly regulated) companies
• Experience with Azure Devops

If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.

Additional Information

–––––––––––––

Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Click here for more information on our Recruitment Process

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.

#TMHP