operational support manager jobs

Join NSFT and Help Shape a Compassionate, Inclusive Workplace

NSFT is seeking an Assistant People and Culture Business Partner to deliver high-quality, proactive business partnering to our teams. This is an exciting opportunity to support the delivery of our People and Culture Strategy, working collaboratively to ensure our workforce is empowered, valued, and supported.

As an Assistant People and Culture Business Partner, you will:

Provide specialist advice and support to managers and teams within a designated locality, helping to deliver quality patient-focused services and achieve business goals.

Support the planning and implementation of people and culture strategies, including workforce modernisation, role redesign, and organisational development projects.

Champion best practice in human resource management, coaching managers in excellent people management and supporting the implementation of the People and Culture Strategy.

Manage a caseload of complex employee relations work, providing proactive advice and ensuring compliance with policy and legislation.

Lead and supervise designated People and Culture Advisors, providing professional leadership, guidance, and development.

Analyse workforce data and staff feedback to identify issues and develop creative, effective interventions.

Promote a culture of staff engagement, empowerment, and inclusivity, acting as a positive change agent and role model for our values.

What We’re Looking For

CIPD qualified (postgraduate diploma) or working towards CIPD qualification, or equivalent level of knowledge and experience.

Experience advising managers on a wide range of people and culture operational issues (e.g., grievance, disciplinary, absence management).

Strong consultancy, customer service, and organisational skills, with the ability to manage a varied workload and conflicting deadlines.

Excellent written and verbal communication skills, with the ability to translate business needs into creative solutions.

Comprehensive knowledge of employment law, equality and diversity, and best practice in people and culture.

Friendly, approachable, and confident, with a positive ‘can do’ attitude and a commitment to collaborative working.

This role will ideally suit someone who lives in or around the King’s Lynn area, as there is a regular on site expectation, and a lot of value in being physically present with managers and teams. The locality work is relationship driven, so being reasonably close makes the role more practical and more effective.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk? The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Join a forward-thinking organisation where your expertise will help shape a culture of compassion, inclusion, and continuous improvement. You’ll have the opportunity to develop your skills, support others, and make a real difference for our staff and service users.

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.