operations lead jobs

The Role

The Senior Contract Lead / Project Manager acts as the main point of contact for the day-to-day management of key contracts within the business. You will be instrumental in managing key client relationships and ensuring client satisfaction. Effective and timely client engagement and communication are a key focus of the Senior Contract Lead / Project Manager, in order to promote longstanding contract tenure and strong working relationships. In the moment, transactional focus will ensure that emerging trends or concerns are swiftly identified, resolved and recurrences mitigated.

You will use targeted data to understand performance against contractual service level agrees and act as the internal voice of our clients and customers.

You will perform against financial KPIs and project plans, ensuring an organised and effective approach across your team to perform consistently against target.

Due to the nature of working on large, complex contracts with high significance to overall business performance, this is a fast paced and varied role. You will be required to work within time constraints, as well as working closely with suppliers, contractors, internal and external stakeholders to ensure positive client and Company outcomes.

Key Responsibilities

• Day-to-day central support management responsibility for large and complex key Sustainable contracts, reporting progress and performance to senior management and directly to key clients where appropriate.
• To line manage colleagues within the Sustainable team in order to build a robust team to support the day-to-day operations on key contracts.
• To manage your team’s daily and monthly output and ensure that client specific KPI’s are achieved. Focus should be on but not limited to: timely customer engagement and application processing, survey bookings, TIP/CIP production, pricing and ordering to ensure sufficient flow of jobs to the planning team, invoicing, assurance completion and all other client specific requirements.
• To attend supplier and contractor meetings as required, to ensure they are working to specified plans, maintain relationship, and align goals.
• Support account management activity and stakeholder relationship management for key clients.
• To feedback any supplier performance concerns to the Central Operations Manager.
• Set up and put into action delivery plans as outlined by the Central Operations Manager.
• Manage smooth implementation of delivery plans across the team, and adherence to the plans on an ongoing basis.
• Reporting progress and KPI achievements weekly to the Central Operations Manager and wider Business Unit team.
• Dealing with invoicing queries from Evander Accounts team in a timely manner.
• Liaising with installation teams and National Installation Manager fielding queries as required.
• Ensuring console and SharePoint internal systems are maintained and up to date.
• To ensure timely invoicing and preparation of monthly submission for the review of the Central Operations Manager.
• To demonstrate excellent personal organisation and adherence to processes.
• To always comply with Health & Safety requirements.
• To keep in line with the companies Right First Time and Continuous Improvement initiatives.

Key Deliverables

• Experience of working on large contracts relating to installations whereby multiple contractors are
• Full UK/EU driving licence.
• Previous Evander experience.
• Experience with Government funded schemes, housing association and local authority funded works.

Job Types: Full-time, Part-time, Permanent

Pay: £40,000.00-£45,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Flexitime
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Paid volunteer time
• Referral programme
• Sick pay

Work Location: In person