operations manager jobs

The Role

As a Facilities Manager, you will be responsible for the efficient operation of all facilities in our UK sites - Poole, Bristol, Basingstoke, London, Billingham, Manchester and Belfast. You will ensure a high standard of building maintenance, operational efficiency, and a comfortable working environment for our employees. This role requires a proactive individual with strong leadership skills and a deep understanding of facilities and office management best practices. You enjoy collaborating with various stakeholders - both internal and external- and understand the importance of creating an enjoyable workplace environment.

Key Responsibilities:

• Operations Management: Oversee all aspects of facilities operations including maintenance, repairs, cleaning, security, utilities, and waste management across all UK sites.
• Vendor Management: Manage relationships with external contractors and service providers, ensuring service level agreements are met and costs are optimised. You will work closely with our Global Strategic Sourcing and Purchasing team with the goal of finding scalable contracts that can serve multiple sites.
• Budget Management: Develop and manage facilities budgets, ensuring cost-effective solutions and adherence to financial targets.
• Project Management: Oversee ad-hoc facilities-related projects, including renovations, office moves, and new installations, from concept to completion.
• Stakeholder Communication: Liaise with internal departments, site managers, and employees to understand their needs and provide effective facilities solutions.
• Strategic Planning: Develop and implement long-term facilities strategies to support business objectives, including space planning, preventative maintenance programs, capital expenditure planning and sustainability.
• You will work closely with our Group QHSE teams to ensure compliance with all relevant health, safety, and environmental regulations in our UK sites, and may support locally with some on-site tasks, as needed.
• The role will focus mainly on hard facilities, but it’s important that you have a good understanding of soft facilities as well and create an environment that represents our culture and company vision. You will work closely together with the Office Managers located in the different locations.
• As required, you will support the planning and delivery of company events, including company-wide gatherings and seasonal celebrations, and work with the relevant stakeholders.
• You will be part of the wider Global Workplace & Facilities team, where you can collaborate on projects to help scale our processes and projects across various locations.

About you

We are seeking a highly qualified Facilities Management expert with 5+ years of experience managing diverse, multi-site portfolios. Your background should demonstrate budget oversight, vendor relations, and complex contractor management. You must be digitally savvy - proficient in Google Suite and ticketing systems like ServiceNow and possess the exceptional communication skills necessary to lead cross-functional projects. This position requires a commitment to a pragmatic, results-oriented culture and the ability to travel regularly to support location-specific needs and ongoing projects.

Your background

• Excellent project management and organisational skills.
• Strong negotiation and vendor management skills.
• Exceptional communication and interpersonal skills, with fluency in English (written and spoken).
• Experience in facilities and/or contractor management
• Experience and knowledge of ISO audits are desirable.
• Ability to manage cross-functional projects, with a strong team spirit, pragmatic approach and a culture of commitment.
• Experience working in a global and international organisation is advantageous