ophthalmologist jobs

• Harley Vision is a prestigious private ophthalmology clinic committed to delivering exceptional eye care services. Our mission is to provide personalized, cutting-edge vision solutions in a patient-centered environment, combining clinical excellence with outstanding customer service to transform lives through better vision.

Summary

We are seeking a customer-focused Practice Manager to lead our ophthalmology clinic located in St Johns Wood and Harley Street. This critical role requires a dynamic individual who can drive operational excellence, champion exceptional patient experiences, support our sales team in achieving ambitious targets, and maintain impeccable administrative standards. Join us in setting new benchmarks for eye care service delivery.

Responsibilities

• Champion a customer-first culture throughout the clinic, ensuring every patient interaction exceeds expectations
• Partner with the sales team to develop and implement strategies that drive revenue growth and achieve monthly targets
• Maintain meticulous administrative systems, including patient records, appointment scheduling, and compliance documentation
• Analyze patient feedback and sales metrics to identify opportunities for service enhancement and revenue optimization
• Lead and inspire the clinical and administrative teams to deliver outstanding customer service at every touchpoint
• Oversee financial administration, including accurate billing, collections, and budget management
• Develop and implement customer retention programs and referral initiatives
• Coordinate with ophthalmologists to ensure seamless patient journeys from consultation to treatment
• Monitor and report on sales performance, providing actionable insights to maximize conversion rates
• Establish and maintain efficient administrative processes that support both clinical excellence and commercial success

Qualifications

• Proven experience in a customer-facing management role, preferably in healthcare or retail optics
• Demonstrated success in supporting sales teams to achieve and exceed targets
• Exceptional administrative and organizational skills with meticulous attention to detail
• Strong financial acumen with experience in revenue management and budget control
• Outstanding interpersonal and communication skills with the ability to build rapport with patients and motivate teams
• Proficiency in practice management software and Microsoft Office Suite
• Experience in developing and implementing customer service standards and training programs
• Ability to analyze data and translate insights into actionable strategies
• Previous experience in ophthalmology, optometry, or optical retail highly advantageous
• Results-oriented mindset with a passion for delivering exceptional patient experiences

Call-To-Action

If you are a customer-focused leader with strong administrative expertise and a proven ability to drive sales performance, we invite you to bring your talents to Harley Vision. Help us redefine excellence in eye care while building a thriving practice that transforms patients' lives through exceptional vision care and service.

Job Type: Full-time

Pay: £25,805.47-£45,000.00 per year