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    • Job Role:* Packing Operative – (Full-time and Permanent).
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Job Post Details

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Technical Support Specialist – Packaging Machinery - job post

BOBST
3.6 out of 5 stars
Redditch
Permanent, Full-time

Location

Redditch

Full job description

APPLY NOW

Ready to lead technical excellence with one of the world’s top innovators in packaging technology?

Then Join our mission to deliver world-class service and innovation—your future starts here.

At BOBST, you make an impact on a global scale: you shape the future of the packaging world – through innovation and advanced technology. You grow by mastering challenges – in a team that strives for excellence. You enjoy the culture of a family-run enterprise, where values are truly lived.

About the Role

Are you a hands-on technical expert who thrives on solving complex engineering challenges? At Bobst, we’re looking for a Technical Support Specialist can bring precision, direction, and passion to our customer support operations. This role is central to ensuring our customers’ equipment is restored quickly and efficiently during machine-down situations—minimising disruption and keeping production moving.

You’ll be the technical anchor within our service team, providing expert fault diagnosis, mentoring field technicians, and collaborating across departments to deliver world-class service. If you’re ready to make a real impact and be part of a global leader in packaging technology, this is your opportunity.

What You’ll Do
  • Diagnose faults and deliver critical engineering solutions for customer equipment
  • Support Field Service Scheduler and advise on technician allocation
  • Lead and mentor Apprentices and Field Service Technicians
  • Manage technical reports and support major projects, upgrades, and installations
  • Collaborate with Customer Care, Sales, and Project Teams to ensure seamless service delivery
  • Attend customer sites for escalated issues and technical disputes
  • Analyse machine data and provide recommendations to technical sales
  • Support Installation Project Leaders with technical input and snag list coordination
  • Maintain service profitability and uphold technical excellence across all touchpoints
What We’re Looking For

We’re seeking a confident, experienced engineer with:
  • Minimum 5 years in a front-line engineering support role
  • Proven track record in technical service delivery and customer support
  • Strong fault diagnosis and problem-solving skills
  • Excellent communication and mentoring abilities
  • High level of initiative, integrity, and resilience under pressure
  • Proficiency in Salesforce CRM and technical reporting
  • Deep understanding of Bobst products and Health & Safety standards
  • A collaborative mindset and commitment to continuous improvement
Why Bobst

At Bobst, our motto is People, Knowledge and Values:-
  • Trust – Manage information, empower people
  • Respect – Develop relationships, give and receive feedback
  • Passion – Embrace change, push for innovation
  • Performance – Improve continuously, drive for efficiency
Join a company that’s shaping the future of packaging through innovation, service, and sustainability. At Bobst, your expertise will be recognised, your growth supported, and your impact felt.

Join us – and grow with us.

BOBST is an engineering company, pioneering intelligent solutions that shape the future of the packaging world. At BOBST, you make an impact on a global scale – through innovation and advanced technology. You grow by mastering challenges – in a team that strives for excellence. And you enjoy a culture of a family-run enterprise, where values are truly lived. With the combined forces of more than 6400 people and business activities in more than 50 countries, we are positioned as the innovation leader in our industry.

APPLY NOW

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