paramedic jobs

Reception & Patient Support Supervisor

About us

We are a growing, family orientated training practice with a current list size of around 10,000 patients. Our dedicated staff have built an excellent reputation in meeting patient needs. Helix Medical Centre is based within Herts and Essex Community Hospital in Bishop's Stortford. We pride ourselves on delivering professional medical care in a friendly environment while striving to meet all the challenges of modern General Practice.

We are members of the local Primary Care Network providing extended services as a hub to the local community. We also work with Allied Health professionals together with an expanding complement of ARRs staff including Physicians Assistant, Clinical Pharmacist, Community Paramedic, Community Midwife, Health and Wellbeing Advisor, Care Co-ordinator, Social Prescribers and First contact physio, Dietician etc. There is a wide socio-economic and demographic served within our catchment area providing an interesting and varied case mix.

Job description

Helix Medical Centre is seeking a proactive and compassionate Reception & Patient Support Supervisor to join our team. This is an exciting opportunity to lead and support our front-of-house and administrative teams, ensuring the delivery of exceptional patient service and operational efficiency.

The successful candidate will play a pivotal role in:

• Coordinating staff rotas and managing day-to-day team operations
• Supporting staff development, appraisals, and training
• Providing direct support and guidance to patients, ensuring their needs are met efficiently and compassionately
• Maintaining composure and effectiveness in a high-pressure environment, demonstrating resilience and robustness in challenging situations
• Assisting the Practice Manager and Operations Manager in achieving strategic goals
• Ensuring compliance with CQC standards and NHS regulations

This role is ideal for a motivated leader with excellent interpersonal skills, who thrives in a fast-paced healthcare environment and is committed to delivering a high-quality patient experience.

Please see our website for further information about Helix Medical Centre www.helixmedicalcentre.co.uk

Working Hours & Pay rate:

• 37.5 hours per week:
• Monday, Thursday, Friday: 8am - 6:30pm
• Tuesday: 9:30am - 8pm
• £13.50 per hour

Annual Leave:

5.6 weeks annual leave inclusive of bank holidays. Entitlements are pro-rata for part-time employees.

Benefits:

• Modern medical centre located within a community hospital
• Free onsite parking
• Onsite cafeteria facilities
• NHS Pension scheme enrolment
• Support for professional development and training
• Staff events and team-building activities throughout the year

Local Area

• Access to outstanding local schools
• Excellent transport links
• Conveniently located with easy access to the M11, London, and Cambridge
• Close proximity to Stansted Airport

How to Apply:

If you are interested in this position, please submit the following:

• A current CV
• A covering letter
• Details of your current salary
• Notice period requirements

Please note:

• We reserve the right to close the vacancy earlier than the advertised closing date if a sufficient number of applications are received.
• This is a permanent role and is not suitable for gap students or for combining with university/college studies.

Job Types: Permanent, Full-time

Pay: £13.50 per hour

Expected hours: 37.5 per week

Benefits:

• On-site parking

Ability to commute/relocate:

• Bishop's Stortford CM23 5JH: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have an NHS smartcard?
• Do you have experience of using SystmOne clinical system?
• Details of your current salary?
• Please state your notice period required if you are currently employed?

Experience:

• Reception & Patient Support Advisor: 1 year (preferred)

Work Location: In person