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    • Excellent communication and customer service skills.
    • Previous customer service experience is beneficial but not essential, as full training will be provided.
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    • 31 days of holiday (including bank holidays, pro rata for part time colleagues).
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    • Immediate start available | Flexible part‑time hours.
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    • And maintaining a positive experience which will require not only finance skills but meeting our strong customer service expectations too.
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    • Building relationships with our customers and providing an excellent customer service.
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Job Post Details

Swissport GB LTD logo

Airport Customer Service Agent- Immediate Start - job post

Swissport GB LTD
3.0 out of 5 stars
Belfast International Airport, Belfast BT29 4AB
£13.57 an hour - Permanent, Part-time

Job details

Pay

  • £13.57 an hour

Job type

  • Part-time
  • Permanent

Shift and schedule

  • Weekend availability
  • Holidays

Interview details

In-person interview
Maldron Hotel at Belfast International. Belfast Int'l Airport, 200 Airport Rd,, Crumlin, BT29 4ZY GB
Date and time
16 Sept 2026 | 09:30–14
Estimated duration
30 minutes
Each candidate will have their own time slot.

Location

Belfast International Airport, Belfast BT29 4AB

Benefits

Pulled from the full job description

  • Paid training
  • Employee mentoring programme
  • Sick pay
  • Bereavement leave
  • Life insurance
  • Employee assistance programme
  • Free parking

Full job description

Join Swissport's Customer Service Team at Belfast International Airport!

Hiring Event – Part-Time Customer Service Check-In Agents

Looking for a rewarding role in a fast-paced airport environment? Join Swissport and become part of our Customer Service Team at Belfast International Airport.

Pay: £13.57 per hour
Hours: 30 hours per week, Monday to Sunday (shift pattern)
Flexibility: Full flexibility is required, including early mornings, evenings, weekends, and bank holidays.

About the Role

As a Customer Service Check-In Agent, you'll be the first point of contact for passengers, delivering a warm, professional, and efficient service throughout their airport journey.

Your responsibilities will include:

  • Checking in passengers and their baggage
  • Verifying travel documentation
  • Assisting with boarding procedures
  • Responding to customer enquiries
  • Ensuring a smooth, safe, and enjoyable travel experience while maintaining the highest standards of customer service, safety, and security

What We're Looking For

We're looking for enthusiastic, customer-focused individuals who have:

  • Excellent communication and customer service skills
  • The flexibility to work a variety of shifts, including weekends and early starts
  • The ability to remain calm and professional in a busy, fast-paced environment
  • Confidence using computer systems and learning new technology

Previous customer service experience is beneficial but not essential, as full training will be provided.

Benefits

We offer a great range of benefits, including:

  • Paid training and ongoing development
  • Career progression opportunities
  • Employee Assistance Programme
  • Employer pension contributions
  • Free onsite parking
  • Life insurance
  • Bereavement leave
  • Paid volunteer time

Come Along to Our Hiring Event

This is a great opportunity to learn more about the role, meet the Swissport team, and begin your application.

We look forward to meeting you!

Job Types: Part-time, Permanent

Pay: £13.57 per hour

Benefits:

  • Company pension
  • Employee mentoring programme
  • Free parking
  • Life insurance
  • On-site parking
  • Paid volunteer time
  • Sick pay

Work Location: In person

How to attend

There should be parking available

What to prepare
  • Valid Passport plus sharecode if non-UK passport
  • A proof of document with your National Insurance number, Wage Slip, HMRC letter
  • Proof of address, bank statement, utility bill, DWP letter
  • UK Birth Certificate accompanied with a photographic provisional or full driving licence, this is required if you do not have a UK Passport.
Preferred dress code
Business casual (trousers/skirt, button down shirt/blouse, optional tie)
What is a hiring event?
Think of it like a job fair, but for one company and more personal. Hiring events are a great way for employers to fill multiple roles quickly. Hiring is a human process, and they would like to meet you to see if you’re a fit!
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