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Job Post Details

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Care Navigator (Medical Receptionist) - job post

Oak Tree Surgery and Pensilva Health Centre
Clemo Road, Liskeard PL14 3XA
£12.21 an hour - Part-time

Location

Clemo Road, Liskeard PL14 3XA

Benefits

Pulled from the full job description

  • Sick pay
  • Free parking
  • Company pension
  • Cycle to work scheme
  • Free flu jabs
  • Company events
  • On-site parking

Full job description

Oak Tree Surgery and Pensilva Health Centre are seeking a motivated and enthusiastic Care Navigator (receptionist) to join our expanding friendly and dynamic team.

The Surgery:

  • Fun, friendly, and highly motivated team of individuals who all work together in a welcoming and supportive environment
  • We strive to be leaders in the health and wellbeing of our staff and patients
  • Stable and long established large practice operating from two modern purpose built buildings (both dispensing sites)
  • 17,300 patients
  • Strong Clinical and operational teams working collaboratively, striving towards outstanding patient service
  • Excellent IT support systems
  • In house pharmacy staffed by a Pharmacist led medicines management team
  • Teaching and GP Training Practice
  • Remote triage practice using the latest technology to deliver virtual consultations
  • In house clinical research unit
  • EMIS Web clinical system

Job Description

  • To be the primary contact for patients
  • To ensure patients attend appointments when called by the GP/Nurse
  • To treat patients at all times in a courteous and helpful manner, dealing with queries and providing assistance as required
  • Ensure reception area is clean and tidy and equipment is working to maintain a professional image.
  • To answer the telephone and make required calls in a polite and professional manner
  • To process online patient triage requests following practice procedure
  • Candidates should be computer literate and possess excellent communication skills.
  • To assist with the sorting of patient notes and changing of personal details to maintain efficient records
  • To be aware of and use the required forms. Complete all necessary paperwork to maintain efficient records
  • To assist with general administration
  • To read the staff noticeboard and emails received to keep up to date with activities
  • To attend staff meetings. Contribute positively with ideas to improve the overall success of the practice
  • Management of lost property complying with all regulations and the Data Protection Act
  • To promote a friendly and enjoyable working environment
  • To work to the set assessment criteria and objectives as set out in the review system
  • To maintain confidentiality at all times
  • To report any accidents/incidents to the Practice Manager
  • To abide by statutory and practice regulations regarding fire, health and safety and security issues
  • To be able to cover holiday/sickness as and when needed

Personal Qualities - Essential:

  • Honesty and Integrity
  • Adaptable and personable
  • Polite and confident
  • Patient focused
  • Motivated and proactive
  • Ability and resilience to work under pressure

Working hours are 8am - 6pm to cover two or three days per week (Monday/Wednesday/Friday) . Successful candidate will be required to travel to both Oak Tree and Pensilva sites.

Job Type: Part-time

Pay: £12.21 per hour

Benefits:

  • Company events
  • Company pension
  • Cycle to work scheme
  • Free flu jabs
  • Free parking
  • On-site parking
  • Sick pay

Experience:

  • Receptionist: 1 year (preferred)

Work Location: In person

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