Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

About the role

This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.

All the details

As a Team Manager in Fashion, Home & Beauty, you’ll lead by example, driving performance, and helping reshape M&S for the next generation of customers.

You’ll be on the shop floor, inspiring your team to deliver standout style, sharp service, and commercial results, even on the busiest days. This is a role for people who move fast and continually raise the bar to deliver five-star service.

Own your department from layout and product to service and performance. You’ll make bold decisions to drive sales and service.
Coach and develop your team. You’ll set the pace, build capability, and create a high performance culture that’s focused, fast, and collaborative.
Use commercial insights to lead with confidence – understanding the numbers, trends, and opportunities that will make your department thrive
Flexibility is vital, and you’ll be agile in your approach.
This is a transformation environment – things move fast and we need leaders who move faster.

Are you ready to lead? Take your marks and get ready to apply today

Purpose

Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability
Role model great customer service and ensures the delivery of a customer focused service proposition through the team that delights our customers
Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region
Ensure colleagues understand and are motivated to deliver their part
Support the store to trade safely and legally, protecting Customers, Colleagues and the M&S brand
Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often

Key Accountabilities

Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPI’s
Supports the delivery and embedding of the business transformation plan and change initiatives for their area
Delivers great standards and service by setting clear expectations with store colleagues
Create the right culture, role modelling new digital ways of working and leadership behaviours
Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well
Deliver brilliant basics through the team
Seeks customer feedback and takes action to deliver improvement
Uses data and insight to improve customer instore experience, improve the operation and drive performance
Support the delivery of Plan A
Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success
Recruit for the team, ensuring new starters have a brilliant onboarding experience
Deliver all line management activities in line with company process and policy
Build an active working partnership with BIG, provide feedback and support the development of BIG reps
Deliver operational excellence to maximise product availability, minimise stock and cash loss
Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly
Maintain a safe and legal store environment
Supports visual merchandising updates across all launches, events and campaigns

Technical Skills/ Experience

Ability to lead a team to deliver excellent customer service and KPI’s across the store
Create the right culture, role modelling new digital ways of working and leadership behaviours
Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems
Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit
Good working knowledge of VM principles
Good level of digital capability and an understanding and use of all systems
Good knowledge of the legal requirements across their area of accountability and the store
Knowledge of our people policies and managing performance within a team
The ability to have difficult conversations with effective resolutions with colleagues
Good communicator and listener who will inspire, share their knowledge and best practices with others
Ability to plan and review across the week and the month
Ability to deliver under pressure demonstrating resilience
Ability to build and maintain relationships with key stakeholders across the store and region
Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset

Key Leadership Capabilities

Successfully embeds change for lasting commercial impact and results
Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting
Takes ownership and accountability for the success of their team
Spends time coaching colleagues to accelerate performance and personal growth
Recognises high performance and supports poor performers to improve
Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are
Uses customer feedback and market trends to guide teams work
Helps teams understand information and business messages by actively seeking out opinions and asking questions
Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues
Seeks the best solution for M&S by proactively collaborating with colleagues from across the business

Key Relationships and Stakeholders

Customers
Colleagues
Store Leadership
Regional Leadership
BIG

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process,please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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Our Support

Mentorship

It’s important to us that our new colleagues feel supported in their roles and can learn from each other. That’s why we offer mentorship through our buddy system.

Flexible working

We’re a 24/7 business and our working patterns adapt to our customers’ needs. Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it’s in the best interests of everyone.

Benefits

Wellbeing hub

Get access to resources to support your wellbeing, including a free virtual GP service.

Colleague Networks

We want you to feel supported, no matter what.

Health and Wellbeing Network

Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.

LGBTQ+ Network

Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.

Cancer Network

Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.

Culture and Heritage Network

Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.

Forces Community Network

Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.

Family & Carers Network

A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.

Menopause Network

Initiating and encouraging open conversations about menopause by offering support and sharing experiences.

Gender Equality Network

Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.

How to Apply

Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.

Send us your application

Fill in our short application form and hit submit.

Online assessment

We’ll invite you to take part in an online assessment. This could be before or after your interview.

In-person assessment centre

We’ll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you’ve applied to.

Decision

After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.