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    • Driving baggage vehicles and other ground service equipment.
    • Answer passenger queries when flights have been cancelled/delayed.
    • Be customer-focused and helpful.
    • Weekend Duty Officer - Travel Operations Assistant (Saturdays/Sundays).
    • Join an award-winning travel company and play an important part in ensuring our holidays…
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    • Attention to detail and accuracy in handling passenger information and documentation.
    • Prior experience in customer service, hospitality, or related fields is…
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    • Attention to detail and accuracy in handling passenger information and documentation.
    • Prior experience in customer service, hospitality, or related fields is…
    • We're looking for a confident, people¿focused Customer Service Assistant to bring warmth, support and visibility to our station every single day.
    • View all Network Rail jobs - London jobs - Customer Service Representative jobs in London
    • Salary Search: Customer Service Assistant (multiple roles) - London Bridge Managed Station salaries in London
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    • Exceptional customer service skills to deliver efficient and professional service to internal and external customers.
    • Follow up on queries via phone or email.
    • Manage multiple shared inboxes, responding to internal and external queries within agreed service level agreements.
    • This position typically requires excellent customer service skills and the ability to work in a fast-paced environment.
    • Cleaning and vacuuming the vehicles.
    • To complete searching, access control, patrol and guarding duties in accordance with Level 1 Aviation / In-flight Security Officer training, EU Directives, DfT…
    • Additional InformationPlus service charge and Night allowance.
    • Move up and down stairs and/or service ramps.
    • Arrange transportation (e.g., taxi cab, shuttle bus…
    • Support service improvement initiatives and contribute to departmental objectives.
    • Provide a professional, courteous, and customer-focused service at all times.
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    • As part of our dedication to delivering exceptional customer service and flexibility for our customers, you'll enjoy a varied shift pattern each week including…
    • Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
    • Hours: Full Time (39 hours).
    • To greet, serve and advise customers giving the highest standard of customer service at all times.
    • Develop loyalty with our customers by building relationships…
    • Uniform provided and complimentary laundry service for work attire.
    • Act as a key point of contact for guest enquiries, requests and service recovery needs.

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Job Post Details

Customer Service Representative
Inflite the Jet Centre
·
1.0
Stansted CM24 1RY
Permanent, Full-time

Job details

Pay information not provided
Referral programme, Company pension, Health & wellbeing programme, On-site parking
Permanent, Full-time
12 hour shift, Day shift
Stansted CM24 1RY

Full job description

*CANDIDATE MUST HOLD A FULL DRIVING LICENSE*

WORKING HOURS:

Shift Pattern - 4 on 4 off basis working 2 earlies and 2 lates, 12 hours per day

SHIFT PAY - £5,000 per annum.

JOB PURPOSE:

To provide a VIP service to all passengers/crew and visitors to the FBO ensuring that they are dealt with in a professional, attentive and discreet manner.

MAIN RESPONSIBILITIES AND DUTIES:

  • Meeting and greeting of all visitors and crew in a consistently professional and attentive manner
  • Greeting of all airside flights and escorting of passengers to the lounge providing a highly effective and efficient service during their arrival and prior to their departure
  • Providing a highly efficient and effective service to all crew during their arrival and prior to their departure ensuring all of their needs are met.
  • Ensuring all passengers and crew are dealt with quickly and efficiently
  • Adhering to safety and security procedures at all times
  • Serving of refreshments to crew, providing a VIP service at all times
  • Ensuring the FBO is maintained to a VIP standard at all times and carrying out cleaning duties within areas of responsibility
  • Inter department communication to ensure the passenger experience is seamless
  • Preparation and planning for the following day and future flights
  • Ensuring that any incidents or accidents are reported to Management immediately
  • Completion of shift report and handover to ensure information is communicated between shifts
  • Dealing with petty cash ensuring it is balanced correctly
  • Performing of any other duties within your capabilities as directed by the Company

Job Types: Full-time, Permanent

Benefits:

  • Company pension
  • Health & wellbeing programme
  • On-site parking
  • Referral programme

Work Location: In person

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