police jobs in West Midlands Region

Prisoner Custody Officer Birmingham Courts Permanent | 35 hours per week

We offer a starting salary of £24,570 (£13.50 per hour) with a further increase to £27,300 (£15.00 per hour) upon successful completion of 12 months' service.

Plus regular overtime opportunities (subject to operational requirements).

Make a Difference Every Day

As a Prisoner Custody Officer with GEOAmey, you'll play a vital role in the justice system, ensuring people in custody are treated safely, professionally and with dignity throughout their journey through the courts.

This is a varied, challenging and rewarding role where no two days are the same. You'll work with individuals from a wide range of backgrounds, including people who may be vulnerable, distressed or experiencing complex personal circumstances. Your professionalism, judgement and ability to remain calm under pressure will help ensure the safety and wellbeing of everyone in your care.

Working alongside courts, prisons, police and other justice partners, you'll help keep the justice system moving safely and effectively while treating every individual with fairness, respect and humanity.

What You'll Do

• Ensure the safety, security and welfare of people in custody at all times

• Support vulnerable individuals with professionalism, empathy and care

• Conduct welfare checks and monitor physical and mental wellbeing

• Escort individuals safely within court and custody environments

• Complete risk assessments and maintain accurate operational records

• Respond calmly and professionally to challenging or unexpected situations

• Work closely with courts, prisons, police and other justice partners

• Help maintain security, safety and good order across court sites

• Make sound decisions in a dynamic operational environment

What the Role Involves

This role can be physically and emotionally demanding, requiring resilience, professionalism and excellent communication skills. You may work with individuals experiencing mental health difficulties, substance misuse issues, distress or challenging behaviour.

You'll need to be comfortable working in a secure environment, following operational procedures and adapting to changing circumstances throughout the working day.

The role may also require flexibility in working hours and occasional overtime to support operational requirements.

Could This Be You?

You don't need previous custody or security experience. We welcome applications from people with backgrounds in customer service, care, hospitality, retail, logistics, the armedforces and many other sectors.

What matters most is that you're:

• Professional and reliable

• Calm and confident under pressure

• Resilient and adaptable

• A strong communicator

• Able to make sound decisions and use good judgement

• Comfortable working within procedures and maintaining high standards

• Committed to treating everyone fairly, safely and with respect

Full Training Provided

Our comprehensive training programme will provide you with the skills and confidence to succeed and includes:

• Prisoner Custody Officer Certification

• First Aid

• Conflict Management

• Control & Restraint Techniques

• Mental Health Awareness

• Risk Assessment and Operational Procedures

• Personal Safety and Security Procedures

• Safeguarding and Welfare Responsibilities

You'll also complete supported job shadowing before starting in role, ensuring you feel prepared and supported from day one.

Training Dates

Course start: 23rd November

Course end: 24th December

Please note that 100% attendance is required throughout training.

Benefits

• 25 days annual leave plus bank holidays

• Competitive pension scheme and life assurance

• Healthcare Cash Plan and 24/7 GP access

• Retail discounts and employee benefits platform

• Mental health and wellbeing support

• Enhanced family-friendly benefits

• Career development and progression opportunities

• Regular overtime opportunities

Recruitment Process

1. Telephone screening and role overview

2. Online psychometric assessment

3. Competency-based interview via Microsoft Teams

Successful candidates will be required to pass an Enhanced Disclosure Check and Ministry of Justice Level 2 Vetting.

Why GEOAmey?

GEOAmey delivers secure transportation and court custody services across the UK on behalf of the Ministry of Justice. Every day, our officers help keep the justice system moving while ensuring those in our care are treated with dignity, fairness and respect.

We're proud to provide a professional service that protects the public, supports the courts and helps individuals navigate the justice system safely and securely.

Ready to Make a Difference?

If you're looking for a meaningful career where no two days are the same, where you'll be trusted to make important decisions and where your work genuinely matters, we'd love to hear from you.

Apply today and start your journey with GEOAmey.