property manager jobs

About Us

Harbertonford Community Shop and Post Office is a highly valued community shop at

the heart of our village in South Devon. Two and a half years ago, the local people came

together to raise the funds to take over the business and since that time it has gone

from strength to strength. With the hard work of a small team of paid staff, a large band

of enthusiastic volunteers, a dedicated management committee and the support of our

wonderful community, we now wish to ensure further growth, sustainability and

resilience through the appointment of a shop manager.

What we are offering

• Hours: 25 hours/week covering a mixture of management tasks and a customer facing role. Days of work subject to agreement
• Salary: £19500 pa
• Holiday entitlement: 5.6 weeks annual leave
• Line management: The shop manager will report directly to a named member of the Management Committee

Key Responsibilities

Your primary role will be to ensure the smooth daily running of the shop and help drive

the growth of this community owned business. You will work with Management

Committee to support and manage a team of both paid staff and volunteers. Part of

your role will be to offer excellent customer service when required depending upon the

availability of staff and volunteers, and therefore you will need to manage your time

effectively.

Main Tasks and Responsibilities

Our shop is fortunate to have a number of experienced and capable paid staff and

volunteers who have contributed significantly to the management of the shop over the

past couple of years. Your role will include identifying those best suited to carry out

specific tasks, supporting them with training where required, as well as monitoring

outcomes. Consequently, your role as shop manager will include some, but not all the

following, subject to agreement with the management committee.

Personnel and Training:

• Responsible for the daily management of the shop team, both paid staff

and volunteers, encouraging good communication, excellent customer

facing skills and a positive and motivated team

• Arrange training for volunteers and staff including the induction of new

team members

• Attend meetings and training that support the development of the

community shop

Financial Growth:

• Maintain effective stock management using the EPOS system
• Maximise shop sales by initiating marketing campaigns and sales

promotions, utilising social media where appropriate

• Maximise sales through creative merchandising
• Ensure stock losses and wastage are kept to a minimum, identifying any

slow-moving stock and taking action as required

• Support fundraising events to promote the shop

Administration:

• Maintain and further develop a list of suppliers, using local businesses

where possible

• Respond appropriately to requests from customers for new products or

services

• Order stock, developing a good working relationship with suppliers

ensuring the shop achieves the best quality and value.

• Arrange payment of suppliers in accordance with agreed terms
• Check invoices from suppliers against stock records
• Arrange deliveries and collections
• Ensure a good working knowledge of the Post Office systems and liaise

with those responsible for day-to-day operations.

• Adhere to all policies and procedures, including those relating to

compliance and risk management, with particular reference to finance,

health and safety, fire safety, food hygiene, alcohol and underage items and

safeguarding

• Complete all administration tasks to standards and deadlines agreed

with the management committee

• Keep the management committee aware of any potential issues which

may need addressing

• Attend and report to management committee meetings

Customer service:

• Be a visible and approachable member of the team, with a hands-on

approach to serving customers

• Provide excellent customer care and respond to customer complaints

efficiently and effectively

Premises management:

• Day to day responsibility for shop displays
• Ensure daily cleaning is carried out to a high standard
• Ensure all shop equipment is regularly monitored and kept in good

working order

• Inform the management committee of necessary repairs and

maintenance

Security:

• Act as the main key holder, delegating key holding to other members of

staff in accordance with agreed guidelines

• Ensure the security of shop takings
• Ensure that security procedures are understood and implemented by all

volunteers and staff, including confidentiality standards and data protection

issues.

For more information about the application process, please email hvcs.drive@gmail.com

Job Type: Part-time

Pay: £19,500.00 per year

Expected hours: 25 per week

Work Location: In person