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Field Supervisor / Care Coordinator

Location: West London
Company: Prime Health Care Avenue
Salary: Competitive (dependent on experience)
Contract: Part time -time
Working Pattern: Field-based with office support | Includes on-call rota

About Us

Prime Health Care Avenue is a fast-growing domiciliary care provider committed to delivering high-quality, person-centred care that enables individuals to live safely and independently in their own homes. As our services continue to expand across West London, we are seeking an experienced and passionate Field Supervisor / Care Coordinator to support our care teams and uphold the highest standards of care in line with CQC regulations.

Role Overview

The Field Supervisor / Care Coordinator plays a key role in ensuring the safe, effective, and consistent delivery of care services. You will act as a vital link between clients, Care & Support Workers, and management, supporting staff in the field, coordinating care delivery, and maintaining compliance with regulatory and company standards.

Key Responsibilities Client Care & Quality Assurance

• Conduct Individual Needs Assessments for new and prospective clients
• Develop, review, and update person-centred care plans and risk assessments
• Carry out introductory visits for new clients and Care & Support Workers
• Undertake regular client reviews to ensure care remains appropriate and effective
• Respond promptly and professionally to client feedback, concerns, or complaints
• Ensure continuity, dignity, safety, and wellbeing for all clients

Staff Supervision, Training & Development

• Supervise, mentor, and support Care & Support Workers in the field
• Facilitate practical inductions and shadow shifts for new starters
• Deliver in-field training, spot competency gaps, and recommend further training
• Support staff with performance, wellbeing, and professional development
• Encourage and monitor continuing professional development (CPD)
• Support recruitment activities in collaboration with the Registered Manager

Care Coordination & Scheduling

• Ensure all client visits are fully covered, planned, and delivered on time
• Allocate suitable Care & Support Workers to cover sickness, holidays, and emergencies
• Monitor rotas and staffing levels to maintain service continuity
• Report urgent schedule changes or care concerns to the Registered Manager
• Participate in the on-call rota to respond to emergencies and operational issues

Compliance, Governance & Administration

• Ensure accurate, timely, and compliant documentation for all clients and staff
• Maintain records in line with CQC, safeguarding, and company policies
• Support the preparation and updating of Care & Support Agreements
• Monitor client and staff satisfaction to maintain high service standards
• Ensure all reports, audits, and administrative tasks are kept up to date

Essential Requirements

• NVQ Level 2 or 3 in Health & Social Care (essential)
• Minimum 2 years’ experience in a similar supervisory or coordination role
• Full UK driving licence and access to a vehicle (essential)
• Right to work in the UK
• Fluent in English (additional languages are an advantage)
• Strong leadership, communication, organisational, and problem-solving skills
• Good understanding of CQC standards, safeguarding, and person-centred care

What We Offer

• Competitive salary based on experience
• Career progression opportunities within a growing organisation
• Supportive and approachable management team
• Ongoing training and professional development
• Mileage allowance (where applicable)
• A rewarding role where you can make a genuine difference every day

How to Apply

If you are passionate about delivering outstanding care, supporting care staff, and growing your career within a values-driven organisation, we would love to hear from you.

Apply today and become part of Prime Health Care Avenue’s journey of excellence in care.

Job Type: Part-time

Pay: From £15.00 per hour

Benefits:

• Flexitime

Experience:

• field supervisor/ care coordinator: 2 years (required)

Work authorisation:

• United Kingdom (required)

Location:

• West London (required)

Willingness to travel:

• 75% (required)

Work Location: In person