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Job Post Details

Reception Supervisor
Tylney Hall Hotel
·
3.5
Hook
Full-time

Job details

Pay information not provided
Full-time
Night shift
Hook

Full job description

Job Ref: ELI3068
Branch: Tylney Hall Hotel
Location: Tylney Hall Hotel, Hook
Salary/Benefits: Competitive salary depending on experience/ Plus service charge / 35 hours per week
Contract type: Permanent
Hours: Full Time
Hours per week: 35
Posted date: 25/11/2025
Closing date: 08/01/2026


Reception Supervisor Overview:

We’re looking for a friendly, confident, and organised Reception Supervisor to help lead our front desk team in our luxury, busy 4-star hotel. This role is perfect for someone who enjoys delivering excellent guest service, supporting a team, and keeping the reception running smoothly day-to-day. You will be a key point of contact for guests to ensure every stay is memorable.

Reception Supervisor Key Responsibilities:

  • To ensure the Guest Service Switchboard Staff are managed, directed and motivated at all times to maintain the highest levels of customer care, relating to both our external and internal guests.
  • To oversee the day-to-day operation of the Reception Desk and Switchboard, liaising closely with all Heads of Departments.
  • To ensure that quality standards within the Guest Service Team are maintained and, wherever possible, improved upon. Red Star and Elite Standards to be the benchmark in all measurements.
  • To ensure that all staff use the Fidelio Opera PMS, Concept and Squirrel POS to maximum effect, ensuring that all Reception Staff are fully conversant in all appropriate functions.
  • The effective use of the Guest History (Profiles), logging and acting upon all guest feedback.
  • The use of all Vingcard keys, guest, staff and conference and effective stock control of cards.
  • To greet and liaise with all event organisers and coordinate with relevant operational departments.
  • To ensure that all incoming telephone calls, faxes, and e-mails are dealt with professionally and effectively, maintaining high standards and Elite policies consistently.
  • To assist in the management of bookings in the Rooms, Restaurant and the Salon.
  • To provide cover for Night Porter/Night Auditor Shifts.

At Elite Hotels, we have a single-minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.

Tylney Hall Hotel:

Tylney Hall Hotel is a beautiful 4 red 4-star hotel with 112 bedrooms, set in the heart of 66 acres of glorious park boasts the longest uninterrupted view in Hampshire. With a 2 rosette Restaurant, we are committed to delivering hospitality to the highest standard. Our facilities include beauty treatment rooms leisure facilities, including both an indoor an outdoor pool banqueting facilities which are second to none.

Why work at Tylney Hall Hotel:


As an accredited Investor in People, we are dedicated to developing our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!


For full details of the benefits on offer please check our website: https://www.careersatelitehotels.co.uk/why-work-elite

If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.

  • service charge is dependent on sales performance and not guaranteed


Tylney Hall Hotel:

Tylney Hall Hotel is a beautiful 4 red Star Hotel with 112 bedrooms, set in the heart of 66 acres of glorious park boasts the longest uninterrupted view in Hampshire. With a 2 rosette Restaurant we are committed to delivering hospitality to the highest standard. Our facilities include beauty treatment rooms leisure facilities including both an indoor an outdoor pool banqueting facilities which are second to none.

Why work at Tylney Hall Hotel Gardens:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!

Benefits
To support our staff we offer:

  • Meals are provided by our talented kitchen team
  • We have plenty of free parking.
  • We also have amazing recognition awards for exceptional customer service
  • Reduced price stays in all of our hotels – where you are treated like a guest no matter who you are!

For full details of the benefits on offer please check our website: https://www.careersatelitehotels.co.uk/why-work-elite

If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.

  • service charge is dependent on sales performance and not guaranteed
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