quality control officer jobs

This is an exciting opportunity to contribute to a major digital initiative designed to transform the delivery of care at South London and Maudsley NHS Foundation Trust (SLaM). The Electronic Patient Record (EPR) Programme stands as one of the most ambitious change projects in the Trust’s history. Its aim is to streamline staff workflows, enhance safety, and ultimately achieve improved outcomes for service users.

Career Progression pathways and development opportunities:
We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties. In addition, we offer ongoing training and development in conjunction with the BCS membership.

The EPR Test Manager is central to the successful implementation and integration of a new Electronic Patient Record system. This pivotal role is responsible for ensuring staff are engaged, prepared, and confident throughout the transformation process, with the new system fully embedded into the organisation’s culture and operational practice.

To lead the strategy, design, delivery, and evaluation of end user testing for the organisation’s Electronic Patient Record (EPR), ensuring the workforce is competent and confident to use the system safely and effectively at go-live and beyond. The post holder manages the EPR Testing function, partners with clinical and operational leaders, and coordinates at scale across multiple sites, staff groups, and shift patterns to support successful adoption and sustained optimisation of the EPR.

Flexible working:
As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 8am to 6pm, giving you the very best of good work life balance.

This role is in the Digital PMO which sits under the Digital Services Directorate. The Directorate utilises technology and digital solutions to empower our staff to work effectively and to improve the care our service users receive. The postholder will report to the Chief Clinical Information Officer and work closely with multidisciplinary project workstreams, Digital and external departments / teams across the Trust as directed.

The Digital team are located across 3 main sites;

Maudsley Hospital (headquarters)

Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2) and is within walking distance from the beautiful green spaces of Ruskin park and the vibrant high-street that offers great shopping opportunities and with a wide range restaurants.

St Pauls

St Pauls is located within the Bromley area and is less than 10 minutes from the train stations (Bromley South, Bromley North and Shortlands) It is within walking distance from the beautiful green spaces of Bromley Park and the vibrant high-street that offers great shopping opportunities and with a wide range restaurants.

Bethlem Royal Hospital

Bethlem Royal Hospital is based in a beautiful setting in over 200 acres of green space in the London Borough of Bromley, South East London. The hospital has easy access to nearby main roads and have offers free parking. The site is within walking distance from of Eden Park and West Wickham overland stations.

Key Responsibilities:
The Test Manager will be responsible for leading and managing the testing programme, which is key to the successful delivery of the new EPR solution. They will put in place a testing strategy to achieve this including developing testing tools, appropriate change control, development of testing timelines, monitoring and managing testing defects and issues. They will ensure that there are effective and safe controls during all testing phases to guarantee a successful cutover at 'go-live' and subsequently as part of on-going maintenance testing.

This role will be responsible for designing, delivering, and managing a comprehensive Testing Strategy for the EPR Programme, ensuring alignment with the supplier and trust implementation methodology across the technical infrastructure, application, and data conversion workstreams. They will oversee and direct all application and integrated testing efforts, managing associated testing staff and coordinating activities to ensure consistent quality and assurance throughout all phases of delivery. The postholder will develop a detailed testing programme timeline in collaboration with Programme Leads and Supplier representatives, providing the Programme Board with confidence that every aspect of the EPR has been thoroughly, safely, and successfully tested prior to go-live.

Working closely with the Delivery and Implementation Leads, the Test Manager will establish and manage User Acceptance Testing (UAT) for all modules and subsequent releases, ensuring clinical and operational validation of workflows. They will be responsible for ensuring that all required testing resources are in place including staff, test environments, test scripts, automation tools, and monitoring systems and that these are effectively coordinated across workstreams. The role will also involve close collaboration with the Data Conversion and Integration Design teams to ensure detailed and robust interface functional testing, as well as working with application teams to develop comprehensive test scenarios and scripts in line with programme requirements and quality standards.

1. Test Strategy and Planning

Develop and own the end-to-end Test Strategy for the EPR Programme, covering functional, non-functional, integration, regression, performance, and UAT phases.

Define test objectives, scope, entry/exit criteria, and testing approaches aligned with programme milestones.

Establish test environments, data requirements, and automation strategies (where applicable).

2. Test Management and Coordination

Plan and oversee all test phases, ensuring dependencies are clearly mapped and managed.

Coordinate test activities across multiple workstreams (e.g. data migration, interfaces, clinical configuration, RTU, and reporting).

Ensure consistent test practices across supplier and in-house teams.

Manage defect triage processes, ensuring timely resolution and re-testing.

3. Quality Assurance and Governance

Implement quality control frameworks to ensure traceability from requirements through to test outcomes.

Maintain clear documentation of test evidence, results, and defect logs to support clinical safety and go-live assurance.

Contribute to risk management and provide assurance reports to the EPR Programme Board and Clinical Safety Officer.

4. Stakeholder Engagement

Work closely with clinical leads, suppliers, and technical teams to ensure all testing is representative of operational use and clinical workflows.

Support and guide User Acceptance Testing (UAT) activities, ensuring clinical users are appropriately trained and supported.

Present regular updates on testing progress, issues, and readiness to senior programme stakeholders.

5. Supplier and Integration Oversight

Liaise with EPR vendors and integration partners to ensure testing aligns with contractual deliverables and interface specifications.

Support end-to-end testing across systems such as ePJS, LCR and other SLaM integrations.

Verify supplier test evidence and validate performance against service-level expectations.

6. Readiness and Go-Live Support

Lead test completion and sign-off processes, ensuring readiness criteria are met for each release.

Support dress rehearsals, cut-over validation, and post go-live issue management.

Provide assurance that all critical workflows have been validated before deployment.