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Job Post Details

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Project & Service Engineer - job post

Control Group International
Reading
From £32,000 a year - Permanent, Full-time

Location

Reading

Benefits

Pulled from the full job description

  • Flexitime
  • Employee discount
  • Life insurance
  • Additional leave
  • Company car
  • Company pension
  • Casual dress

Full job description

Installation Project/Service Engineer

Salary up depending on experience – Competitive + 28 days holiday (increasing with years of service) + company vehicle + fuel card + mobile phone + life cover + pension + birthday holiday + company benefit schemes + buy holiday scheme

Background:

Control Group are specialists in the specification and installation of integrated electronic systems predominantly to the commercial market. The Project Engineer role is a highly responsible position which requires someone who has the ability to manage client expectations, take ownership of operational projects ensuring corporate responsibilities in terms of profitability and client satisfaction.

The group has extensive resource in electronic system design and innovation, using customised intelligent systems to inform, control & protect client operations. There is a wide variety of equipment & practices in use, therefore, a flexible approach with a constant emphasis on learning and development of the technical skill base is needed, to enable both the company and you to play a key part in directing the next innovations.

Location:

The company’s Head Office is in the Cheshire area and travel to the office will be required on occasion however the main location of the role will be in and around the Reading/London area with travel nationwide depending on requirements.

Job Role:

To install and commission large integrated electronic security systems; primarily CCTV, Access Control, Alarm, IT and AV applications and on some occasions Fire systems and also attend to service works on the same systems.

This is a responsible job that will involve a great deal of self-directed field work and liaison with clients, IT departments and suppliers at all levels. You will be required to provide and manage technical support, documentation and training, on and off site, to clients and field engineers. This role entails the support of engineers and sub-contractors on site ensuring that health and safety requirements are met.

Job Description:

  • While the exact responsibilities will vary, the main duties of the Installation Project/ Service Engineer can be summarised as follows:
  • Complex technical support of client installation and repair of CCTV, Access Control (Inc. Biometrics &, Turnstiles), AV, networked IT systems, routers, switches and servers.
  • Support the installation, commissioning, service and maintenance of TCP/IP and networking (this function is heavily supported by the group remote IT support desk)
  • Review project plan by reviewing design, specifications, plan and schedule changes; recommending actions as necessary.
  • Maintain service schedule by liaising closely with the Support Desk, monitoring progress, coordinating resources and resolving problems.
  • Review products performance and liaise with the Support Desk Manager with any concerns
  • Maintain product and company reputation by complying with current regulations.
  • Complete Small Works, Service & Maintenance Calls as well as installation works.
  • Liaison with clients, external IT departments and suppliers at all levels.
  • Provision and management of technical support, documentation and training on and off site for clients and field engineers.
  • Ensure quality control best practice/best value at all times.

Required knowledge & experience:

  • An understanding of CCTV, Access Control (including Biometrics & Turnstiles), AV, intruder alarms, networked IT systems, routers, switches and servers. Knowledge or previous experience of Fire systems is advantageous.
  • An understanding of the requirements of NSI codes of practice
  • Being influential, confident and motivated with clear communications with the Support Desk.
  • Being logical and decisive.
  • Being objective, flexible and independent.
  • Handling potentially stressful experiences.
  • Having tact, professionalism and diplomacy.
  • Organisation and resolving technical support cases.
  • Being objective, flexible and independent.

Desired but not essential:

  • A technical knowledge of TCP/IP and networking.

Job Types: Full-time, Permanent

Pay: From £32,000.00 per year

Benefits:

  • Additional leave
  • Casual dress
  • Company car
  • Company events
  • Company pension
  • Employee discount
  • Flexitime
  • Health & wellbeing programme
  • Life insurance

Willingness to travel:

  • 75% (required)

Work Location: On the road

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