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Job Post Details

Guest Liaison
TikTok sales
Weston-super-Mare BS23 4BG
£13.50 - £16.00 an hour
Part-time

Job details

£13.50 - £16.00 an hour
Flexitime, Employee discount, Work from home, Flexible schedule
Part-time
Flexitime
Weston-super-Mare BS23 4BG

Full job description

About the Role

We are looking for a friendly, organized, and proactive Guest Liaison to join our team. This role is key to creating an exceptional experience for every guest — from coordinating cleaning schedules to ensuring all questions are answered promptly and professionally. You’ll serve as the main point of contact for guests, enhancing their stay while identifying opportunities to upsell services or experiences.

Key Responsibilities

  • Coordinate and schedule cleaning and maintenance services to ensure properties are always guest-ready.
  • Serve as the primary point of contact for guests before, during, and after their stay.
  • Respond promptly and courteously to guest inquiries via phone, email, or messaging platforms.
  • Provide local recommendations and enhance the guest experience with personal touches.
  • Identify and promote upsell opportunities such as early check-ins, late check-outs, upgrades, and local experiences.
  • Communicate with the cleaning and maintenance teams to ensure timely service and issue resolution.
  • Track guest feedback and suggest improvements to enhance service quality.
  • Support check-in/check-out processes and ensure smooth guest transitions.

Qualifications

  • Previous experience in hospitality, property management, or customer service preferred.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Detail-oriented with a focus on delivering outstanding guest experiences.
  • Comfortable using scheduling tools, messaging apps, and property management software.
  • Positive, proactive, and guest-focused attitude.

Benefits

  • Competitive hourly rate or salary (based on experience).
  • Flexible schedule.
  • Opportunity for growth within a fast-paced hospitality team.
  • Employee discounts and performance-based bonuses.

Job Type: Part-time

Pay: £13.50-£16.00 per hour

Expected hours: 16 per week

Benefits:

  • Flexitime
  • Work from home

Work Location: In person

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