quality improvement officer jobs

Executive Officer

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths, Ability and Experience.

To apply for this post, you must complete the following:

• Online verbal assessment
• Online customer service skills assessment
• Comprehensive CV which lists qualifications and skills sets
• Personal statement of up to 750 words demonstrating how you meet the essential criteria for the role outlined on the Job Description.

Online Test

After submission of the first stage of your application you will be invited to complete a Civil Service Verbal Assessment and Customer Service Skills Assessment. If you successfully pass the test, you will be invited to complete the final stage of the application.

Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 25/01/2026 on 23:55 If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.

Scheduled downtime for online tests

There will be two scheduled outages on Sunday 4 January 2026:

• 1:00pm to 2:00pm (up to 1 hour)
• 4:00pm to midnight (up to 8 hours)

All online tests will be affected, and candidates will not be able to access tests.

We recommend that you avoid setting test deadlines for 4 January, to ensure that candidates who are unable to complete tests are not rejected.

Impact for candidates

Candidates who are taking the test when the downtime starts will have their test paused. They will be able to pick up where they left off after the downtime. They can do this by accessing the test again from their application centre.

Candidates will not be able to launch new tests during the downtime. Candidates reporting issues should be advised to return to take the test after the release.

We will assess your experience, strengths and the following Behaviours at Interview stage:

• Making Effective Decisions
• Communicating and Influencing
• Delivering at Pace

You will also be asked to carry out a presentation at interview. This will be on a prepared topic and will assess your knowledge and experience.

Successful candidates will be required to attend the office up to 4 days per week throughout the 6-month probation period. Alternative working patterns may be agreed after this time, subject to business need.

Working patterns for part time candidates will be agreed on a case-by-case basis, subject to business need.

Interview Arrangements

Interviews will be taking place Face to Face in our Bootle or Newport office.

The sift is due to take place the weeks commencing 26th January and 2nd February 2026

Interviews will be held the week commencing 2nd March 2026.

We will try to meet the dates set out in the advert. There may be occasions when these dates change. You will be provided with sufficient notice of the confirmed dates.

At the interview, the panel can then probe further and ask applicants to provide further specific examples that show how they best demonstrate their skills.

We reserve the right to raise the score required at any stage of the process to manage numbers.

Start Dates

It is intended that successful candidates will start in post on one of the following dates, however these may be subject to change:

11th May 2026

1st June 2026

22nd June 2026

Behaviours

The distinguishing Behaviours (the required skills, knowledge, and behaviours) for this role are set out in the Success Profiles: Civil Service behaviours (Success Profiles - GOV.UK (www.gov.uk)) and should be referred to when making this application.

You are required, under the Behaviours approach, to describe how you have dealt with a specific situation.

You must give evidence of your knowledge, skills, and behaviours and how you have applied this, such as what you did or said and how you interacted with other people.

When you are giving your examples, do not spend too many words on description and background information. Avoid using general or unspecific statements. Instead say what the situation was, what you did, what your thought process was and what was the result.

This post is full time however those applicants who do or wish to work an alternative working pattern are welcome to apply. The preferred working pattern may or may not be available. You should discuss this with the vacancy holder.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled persons, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via Charitycommissionrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
• Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

Reserve Lists

If we have more successful candidates than available vacancies, we will hold a 12-month reserve list as standard.

During that time, we may use the list to fill the same, or similar roles with closely matching essential criteria, without further testing of merit. Any appointments from the Reserve list will be made in strict merit order.

Applying

We recognise everyone as an individual, accepting people for who they are and treating everyone fairly.

All applications for these vacancies must be made online. There are limited exceptions to this. Paper applications will only be considered if you have a disability that will prevent you from applying online. If this is the case, please email Charitycommissionrecruitment.grs@cabinetoffice.gov.uk

Once you have submitted your application it cannot be amended; only submit your application when you have completely finished and answered all the relevant questions.

Please note that late applications will not be accepted.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

New entrants are expected to join on the minimum of the pay band.

Feedback will only be provided if you attend an interview or assessment.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Charity Commission’s recruitment processes are underpinned by the Civil Service Commissioner’s Recruitment Principles, which outlines that selection for appointment is made on merit based on fair and open competition.
If you feel your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner’s Recruitment Principles, and wish to make a complaint, then you should contact in the first instance hrselfservice@charitycommission.gov.uk.
If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web page here.