quality inspection jobs

About the Role

We are looking for an organised, people-focused General Manager to lead operations across a portfolio of 6–10 Purpose-Built Student Accommodation (PBSA) buildings. You will oversee the performance, compliance, safety, and customer service delivered to 250–350 student residents.

This role is ideal for someone with strong facilities, maintenance, or residential property experience who is ready to step into a broader operational and people-management role. Direct PBSA experience is welcome but not essential.

Key Responsibilities

Operational & Team Leadership

• Oversee the day-to-day operations of each building, ensuring a consistent and high-quality service.
• Lead, support, and develop multi-site teams including Accommodation Managers, Maintenance Technicians, and Support Staff.
• Maintain high standards across cleaning, security, repairs, and front-of-house services.

Facilities, Maintenance & Compliance

• Take responsibility for planned and reactive maintenance, ensuring buildings remain safe, compliant, and well presented.
• Ensure statutory compliance across fire safety, H&S, building systems, and contractor management.
• Oversee audits, inspections, incident reporting, and lifecycle planning.

Financial & Commercial Management

• Manage budgets and P&L for the portfolio, delivering full occupancy, meeting revenue and cost targets.
• Work closely with on-site teams to drive tenancy retention and rent collection.
• Provide accurate financial reporting and forecasting.

Resident Experience & Engagement

• Foster a welcoming and supportive environment for students.
• Support on-site teams to deliver a strong programme of events and wellbeing initiatives.
• Handle escalated resident issues with professionalism and empathy.

Stakeholder & Partnership Management

• Collaborate with senior leadership, external contractors, and university partners.
• Support capital works, refurbishments, and property improvement plans.

About You

Essential:

• Strong background in facilities management, maintenance, FM operations, or residential/hospitality property management.
• Experience of financial/budgetary management
• Confident people manager with experience leading and developing teams.
• Solid understanding of H&S compliance and building operations.
• Ability to manage multiple sites, priorities, and deadlines.
• Great communication skills and a customer-focused approach.
• Willingness to travel across sites.

Desirable:

• Experience with PBSA, residential lettings, co-living, or hospitality operations (but not required).
• IOSH/NEBOSH or other safety/compliance qualifications.
• Experience working with young people or customer-facing environments.

What We Offer

• Competitive salary + annual performance bonus
• 28 days holiday (inc. bank holidays where you may be required to work)
• Pension scheme
• Life Assurance
• Staff Discount schemes
• Ongoing professional development
• Sector-specific training (PBSA operations, lettings cycle, student experience)
• A supportive culture focused on growth and quality

How to Apply

Please send your CV and a brief cover letter to debbie.keeley@somervalleyfarms.com explaining why you’re a great fit for this role.

Job Types: Full-time, Permanent

Pay: £45,000.00-£55,000.00 per year

Work Location: Hybrid remote in Bath BA2 8PL