quality system manager jobs

About Us:

London Square is a leading residential and mixed-use developer and Aldar-owned company, delivering communities in well-connected locations across Greater London. Since it was established in 2010, the award-winning company has delivered nearly 5000 homes, through a mix of prime, mid-market and homes of all tenures, including affordable homes through its independent provider Square Roots. Aldar and London Square are committed to creating world-class developments, anchored in high quality design, sustainability, and customer service excellence.

About the Role & Team

Note the role will be onsite full-time in Wimbledon Bridge House and will be on a rota which requires working 2 weekends on and 2 weekends off per month and working hours of 945am - 6 pm.

The Sales Executive will drive the success of sales at Wimbledon Bridge House by achieving targets and delivering exceptional customer service. The role requires an understanding of the new build market, off plan sales process, ensuring the effective qualification of buyers and matching them to the right property at Wandsworth Common. Proactive management of the sales process, the role supports purchasers at every step, from initial inquiry to exchange.

The position also involves maintaining impeccable site standards, conducting market research, and contributing innovative ideas to support marketing and sales efforts.

This role is central to promoting sales at Wimbledon Bridge House, providing expert guidance, and maintaining a focus on delivering high-quality homes to meet the needs of a domestic and international customer base.

Key Responsibilities

• Achieve sales targets at Wimbledon Bridge House and managing all sales to exchange.
• Qualify and match prospective buyers to property types to maximize sales.
• Proactively manage the sales process, ensuring timely and effective communication with purchasers.
• Provide a professional, welcoming, and efficient service to all prospective purchasers.
• Ensure show homes, marketing suites are maintained to the highest standard.
• Conduct local market research and competitor analysis to stay informed about the local competition on the market and customer demographics buying in the area.
• Demonstrate excellent knowledge of the local area, amenities, and key selling points.
• Manage site paperwork and administration, ensuring all records and reports are accurate and up to date.
• Provide weekly management updates, including sales progress and market feedback, to the Development Sales Lead and Regional Sales Manager.
• Maintain and manage the CRM database effectively to track customer interactions and sales progress.
• Ensure all transactions comply with relevant legal and regulatory requirements, including PMA, CML, H&S, Data Protection, and the New Homes Quality Code.
• Work closely with internal colleagues, particularly the Development Sales Lead, Regional Sales Manager and Site team, to ensure a seamless sales process.

Key Skills & Experience:

• Experience of working in a customer facing sales environment, for example, retail, hospitality, banking, house building, estate agency.
• An understanding of the home buying process and key milestones.
• Commercially astute with a good understanding of the market and competitors.
• Understanding and acting upon customer needs to maintain company reputation.
• Thrives on challenge, resilient and driven to achieve personal and organisational targets.
• Able to remain calm and controlled under pressure.
• Keeps up to date with new thinking including legislation, economic conditions and technology.
• Communicates and negotiates persuasively- capable of influencing other assertively, building rapport with customers.
• Embraces change and explores new ways of working to help the continuous growth of the sales operation.
• Encourages and supports people in the team, sharing knowledge and best practice.
• Able to build relationships across functions, internally and externally.
• Excellent communication skills.

What’s in it for you?

Ensuring you have a work-life balance and stay healthy and happy is important to London Square. We offer the following core benefits.

• Competitive compensation package including commission and bonus.
• Group Pension Scheme and Life Insurance.
• 25 Days holiday plus bank holidays including a holiday trading scheme and long service days

In addition to these core benefits, we offer other benefits which may result in tax or money savings. Some of these include:

• Dental Cover

• Bupa Employee Assistance

• Virtual GP Service

• Salary sacrifice scheme for electric vehicles

• Cycle to Work

• Gym Membership corporate discounts

• Health Cash Plan

• Perkpal (shopping discounts)

• Tech Scheme

• Payroll Giving

Our Commitment

London Square is a fresh, exciting and rewarding place to work and our success is based on the quality of our people. It is an exciting time to join London Square. If you think you have what it takes to be a part of our dynamic team, click on the link to apply.

London Square are proud to be an equal opportunities employer. If you require support as part of your application or require more information please email careers@londonsquare.co.uk.

At London Square, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.

You must be eligible to work in the UK to apply for this vacancy. London Square are not able to offer Visa sponsorship.

As part of our commitment to personal data privacy, we want to share how we will use your application data. This data will be held in our system to process your application to this role, and to consider you for any future opportunities which match your experience. For further information, please review our privacy policy Privacy Policy & Cookies | London Square.