Contact Centre Agent

The role:

We are looking for a motivated individuals to join our team. In this role, you will handle high-volume inbound and outbound calls providing policyholders with timely, accurate, and friendly support.

You will assist within a range of areas such as inquiries, policy changes, claims guidance, and billing questions. You will operate across our phone and live chat services to support customers.

We have a range of departments in which you could be selected for, you will be provided with full training within these areas and continuous support throughout. We aim to ensure that all of our teams offer a welcoming and friendly environment in order for you to succeed and thrive within the business.

What can we offer?

Earning opportunities are in your own hands with a competitive bonus structure and monthly incentives across multiple areas. These are all driven towards supporting our customers and delivering excellent service.

For those that are hungry for more, we have our Course of Excellence programme which in essence is a fast track to management for our top performers.

What skills do you need?

• Strong communication skills with a passion for helping others
• Professional manner
• Troubleshooting and problem-solving skills
• Ability to work to targets/deadlines
• Effective time management

But… what’s in it for you?

✅Overtime paid at £20 per hour

✅Bonuses for improvement suggestions

✅Annual attendance and performance bonus

✅Star of the Month £250 bonus

✅Team of the Month up to £250 bonus

✅Course of Excellence program for fast-track management opportunities

✅ Monthly Lottery Scheme (jackpot currently £1,500+)

✅ Workplace pension contributions

Additional Benefits:

• Free gym access - on - site gym
• Free parking
• Subsidised staff canteen
• Exciting events like 'a day at the races', Christmas parties etc
• Car allowance, free breakdown cover, health insurance, and free travel insurance based on tenure
• Workplace pension contributions
• Internal progression opportunities
• 20 annual holiday days + bank holidays (additional days for length of service)

Schedule

Our opening hours are Monday – Friday between the hours of 8am – 8pm and weekends 9am – 5.30pm.

You will work a 37.5 hour week, with the addition of late and weekend shift requirements.

PLEASE NOTE:

Joining our business includes a full induction process to teach you everything you need to know for your role with ongoing training and support provided as you continue your journey with us.

You may be subject to a DBS check before joining (fully covered by us).

This is an office-based role.

We have various start dates available, including immediate start.

Pay: Starting wage from £24,700 (or minimum wage for age bracket) - bonus structure available.

Location: One Call Insurance Services Ltd, Saturn Building, First point, Balby Carr Bank, Doncaster, DN4 5JQ

Good Luck on your application and we hope to hear from you soon!

If you have any further enquiries or would like to have more of a chat about what we can offer, please contact 01302 567003.

Pay: From £24,700.00 per year

Application question(s):

• Are you able to commute to our office daily?

Work Location: In person