IT Technician

The CHAOS Group

St Erme, Truro TR4 9BW

£30,000 a year - Permanent, Full-time

Job details

Pay

£30,000 a year

Job type

Permanent
Full-time

Location

St Erme, Truro TR4 9BW

Benefits

Pulled from the full job description

Referral programme
Employee discount
Free parking
Health & wellbeing programme
On-site parking

Full job description

JOB TITLE: IT Technician

PAY: £30,000 pa

HOURS: 37.5pw

REPORTS TO: Head of Technical Operations

ROLE OVERVIEW

The CHAOS Group is a Cornish based, community focused organisation delivering a

range of regulated support and outreach services including health and social care

services, reablement, domiciliary care, mental health step-down support, wellbeing

and day services. We also operate a media and broadcast platforms, hair and beauty

services and hospitality venues across multiple sites in Cornwall.

This role requires a capable and motivated IT Technician to provide day-to-day

technical support across all CHAOS Group sites. The post-holder will be the first point

of contact for IT issues across the organisation, responsible for maintaining hardware,

software, connectivity, and mobile technology, and ensuring our teams can work

efficiently and securely across all locations.

This is a mobile, multi-site role requiring regular travel between our Cornwall sites. A full

UK driving licence and access to a vehicle is essential. This role is also subject to a

mandatory enhanced DBS check.

KEY RESPONSIBILITES

USER SUPPORT & HELPDESK

Act as first-line IT support for all CHAOS Group staff across sites, resolving

hardware, software, and connectivity issues in a timely manner

Maintain a helpdesk log, prioritising and escalating issues as appropriate
Manage and troubleshoot printers, peripherals, and AV equipment
Escalate complex issues to senior IT staff as needed
Create and maintain knowledge base articles for common issues
Provide training to end-users on software and hardware usage
Provide on call IT support for out of hours (on a rota basis)

MICROSOFT 365 AND OFFICE

Administer and support the Microsoft 365 environment including Exchange

Online, SharePoint, Teams, OneDrive, and Intune

Create and manage user accounts, licences, distribution groups, and security

settings within M365 Admin Centre

Provide staff training and guidance on Microsoft Office applications (Word,

Excel, Outlook, Teams)

Support document management, shared drives, and collaborative working tools

within the M365 ecosystem

HARDWARE ROLLOUT

Set up, configure, and maintain desktop computers, laptops, tablets, and mobile

devices

Assist in the planning and execution of hardware rollout projects
Deploy new hardware to end-users, ensuring minimal disruption to their work
Provide post-implementation support and troubleshooting
Manage and maintain hardware inventory
Coordinate with vendors for hardware procurement and repairs

MOBILE TECHNOLOGY

Manage the organisation’s mobile device fleet, including smartphones and

tablets, using MDM (Mobile Device Management) tools

Configure, enrol, and maintain devices in line with CHAOS Group’s Acceptable

Use and Information Security Policies

Support staff with mobile applications, email configuration, and remote access
Ensure mobile devices are appropriately secured and data is protected in line

with UK GDPR requirements

SECURITY AND COMPLIANCE

Implement and maintain IT security measures including antivirus, patch

management, and access controls

Support the organisation’s compliance with UK GDPR and the Data Security and

Protection (DSPT) Toolkit requirements

Ensure data backup systems are functioning and regularly tested
Assist with IT-related aspects of Subject Access Requests and data protection

obligations as directed by the DPO

GENERAL

Contribute to the development and maintenance of IT policies, procedures, and

documentation

Support new starter onboarding and leaver processes from an IT perspective
Participate in IT projects and digital improvement initiatives as required
Maintain a professional and helpful manner when supporting staff at all levels
Stay up to date with the latest technologies and trends

PERSON SPECIFICATION

ESSENTIAL

Degree in IT, Computer Science or a related field, or equivalent relevant

experience

Proven experience (3+ years) as an IT Technician or similar role
Excellent analytical and problem-solving skills
Strong understanding of Windows operating systems, Microsoft Office Suite, and

other common software applications

Strong written and verbal communication skills
Excellent troubleshooting and problem-solving skills
Strong communication and interpersonal skills
Commitment to safeguarding and living the values of CHAOS Group
Ability to work independently and as part of a team
Ability to prioritise and manage multiple tasks effectively
Highly organised with the ability to manage multiple priorities across different

sites