Service Support Administrator

About TIC Health

TIC Health is a leading provider of advanced diagnostic imaging across the UK, with a growing network of community-based centres. We specialise in MRI and CT scanning services, delivered by a friendly and professional team committed to rapid access, exceptional patient care, and clinical quality. Our ethos is to combine cutting-edge technology with a welcoming patient experience.

Role Overview

To provide administrative and logistical support to the Engineering Team. The role involves handling calls regarding the equipment from sites, coordinating service bookings, maintaining accurate records and diaries, and ensuring smooth day-to-day operations for the imaging equipment across various sites. As the department is newly established, the postholder will play a key part in setting up and streamlininga dministrative systems and processes.

Key Responsibilities

• Act as the first point of contact for calls, enquiries, and service requests relating to imaging equipment (CT/MRI/Mammo scanners).
• Log incoming jobs and service requests accurately into the job management system or spreadsheet.
• Maintain and update the equipment inventory and associated documentation (service records, calibration certificates, warranties, etc.).
• Assist in setting up and maintaining administrative systems for a new department.

Logistics Coordination

• Book in services, maintenance, and inspections with OEMs (e.g. Philips, Siemens) and other service providers.
• Coordinate and schedule site visits for engineers and technicians, ensuring diary accuracy and avoiding scheduling conflicts.
• Arrange operational requirements such as water top-ups for scanners, fuel checks, and routine maintenance.
• Support the engineering team with organising deliveries, collections, and site access arrangements as required.
• Track job progress and ensure timely completion and documentation.

Team and Field Support

• Provide administrative backup for field engineers and technicians.
• In time, undertake occasional site visits nationwide to assist with operational tasks, training, or audits if required.
• Liaise with suppliers, OEM representatives, and internal departments to ensure smooth communication.

Record-Keeping and Reporting

• Maintain accurate and up-to-date records of all imaging equipment, services, and maintenance activities.
• Update shared spreadsheets and databases regularly.
• Compile and issue reports for management review as needed.

Skills and Attributes

• Highly organised with strong attention to detail.
• Ability to prioritise and manage multiple tasks effectively in a fast-moving environment.
• Confident communicator with excellent telephone and email manner.
• Strong IT skills, particularly Excel, spreadsheets, and scheduling systems.
• Proactive and able to work independently within a small, evolving team.
• Willingness to travel and undertake occasional site visits across the UK.
• Car ownership.

Experience and Qualifications

• Previous experience in an administrative, logistics, or service coordination role preferred.
• Experience liaising with engineering or technical service teams advantageous.
• Knowledge of imaging equipment or healthcare logistics is beneficial but not essential.
• Full UK driving licence required (for future site visit support).

Additional Notes

This role is ideal for someone methodical, organised, and adaptable - someone who enjoys variety, can help establish new processes, and wants to grow with a developing department.

Personal Attributes

· Proactive, organised, and solutions-driven.

· Confident, calm, and composed under pressure.

· Professional and approachable, with strong leadership instincts.

· Patient-focused, with a team-oriented attitude.

Job Type: Full-time

Pay: £30,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Health & wellbeing programme

Ability to commute/relocate:

• Milton Keynes: reliably commute or plan to relocate before starting work (required)

Work Location: In person